Customer Service Representative

<p style="text-align:left"><b>This is where </b>your work makes a difference.</p><p style="text-align:inherit"></p><p style="text-align:left">At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.</p><p style="text-align:inherit"></p><p style="text-align:left">Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.</p><p style="text-align:inherit"></p><p style="text-align:left">Here, you will find more than just a job—you will find purpose and pride. </p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p><span style="font-size:14px">This personnel is responsible for meeting business objectives while handling daily fulfilment operations. </span><span style="color:#333399"><span style="font-size:14px">To s</span></span>upport commercial needs by driving fulfilment related activities and customer service full. </p><p><u><span style="font-size:14px">Customer service</span></u></p><p><span style="font-size:14px">·        Support commercial team satisfaction by interact with assist inhouse customer needed</span></p><p><span style="font-size:14px">·        Propose solution with supporting information</span></p><p><span style="font-size:14px">·        Consistency service to delivery</span></p><p><span style="font-size:14px">·        Comprehensive with customer service SOP</span></p><p><u><span style="font-size:14px">Fulfilment Activities</span></u></p><p><span style="font-size:14px">·        4PL/3PL new part creation</span></p><p><span style="font-size:14px">·        Monthly expired/write off validation &amp; submit</span></p><p><span style="font-size:14px">·        Softcopy filing for SCM docs (PO, GR, Invoice, PL, etc)</span></p><p><span style="font-size:14px">·        Submission of docs to finance</span></p><p><span style="font-size:14px">·        Freight billing recon with forwarders</span></p><p><span style="font-size:14px">·        Update billing tracker</span></p><p><span style="font-size:14px">·        Review incoming shipment delays and escalate to planner</span></p><p><span style="font-size:14px">·        Perform related SO creation, GR &amp; Invoicing transaction in JDE</span></p><p><span style="font-size:14px">·        May support additional countries outside of TH (eg: Vietnam, etc)</span></p><p><span style="font-size:14px"> </span></p><p><u><span style="font-size:14px">Distributor Coordination</span></u></p><p><span style="font-size:14px">·        Work with Distributor for operation coordination</span></p><p><span style="font-size:14px">·        Process billing and credit note to distributor</span></p><p><span style="font-size:14px">·        Reconciliation &amp; 3 way check for all PO/GR</span></p><p><span style="font-size:14px">·        Inbound damage report validation &amp; submit</span></p><p><span style="font-size:14px"> </span></p><p><u><span style="font-size:14px">Import &amp; Export</span></u></p><p><span style="font-size:14px">·        Inbound/Outbound coordination with Customs broker, Carrier and Freight forwarder</span></p><p><span style="font-size:14px">·        Recon billing and cost with rate card</span></p><p><span style="font-size:14px">·        Provide and align with transportation team for inbound and delivery plan to distributor</span></p><p><span style="font-size:14px">·        Customs declaration reviewer and related.</span></p><p><span style="font-size:14px"> </span></p><p><u><span style="font-size:14px">Inventory</span></u></p><p><span style="font-size:14px">·        GR transaction in JDE process</span></p><p><span style="font-size:14px">·        Planning re-labelling product and align distributor production plan with monitoring result</span></p><p><span style="font-size:14px">·        Inventory adjustment and operation activity daily</span></p><p><span style="font-size:14px">·        Manage ongoing inventory available to sale inside distributor</span></p><p><span style="font-size:14px">·        JDE transaction to update inventory align with distributor inventory</span></p><p><span style="font-size:14px"> </span></p><p><u><span style="font-size:14px">QA Support</span></u></p><p><span style="font-size:14px">·        QA Hold FCA to extract traceability by lot number, quantity and import date in JDE</span></p><p><span style="font-size:14px">·        QA Hold FCA to extract distribution by lot number, quantity and import date in SAP DKSH</span></p><p><span style="font-size:14px">·        QA return to supplier due to QA hold</span></p><p><span style="font-size:14px">·        QA Quality discard write off in JDE and DKSH to discard with COD</span></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Equal Employment Opportunity</b></p><p style="text-align:inherit"></p><p style="text-align:left">Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Reasonable Accommodations</b><br /><br />Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the <a href="https://forms.microsoft.com/Pages/ResponsePage.aspx?id&#61;Nd3GyB-HME-FrGU185glFONjsWP56EBPkq0TvnZuTOFUQk8wUzgwWENFVU5YOFdEOTFEM0pTN0VOVy4u" target="_blank">link</a> here and let us know the nature of your request along with your contact information.</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Recruitment Fraud Notice</b><br /><br /><span>Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our <a href="https://jobs.baxter.com/how-to-apply#fraud-notice" target="_blank">Recruitment Fraud Notice</a>.</span></p>