Customer Service Representative

POSITION PROFILE: (Basic Purpose of Position)

Through and in depth knowledge of the entire management processes and systems, as well as a very good understanding of customers and markets, supports the business for a defined portfolio of customers. The CS officer is responsible for all order management activities, including quotes, order entry, order management, inventory management and invoicing, with the goal to help generate orders and revenues, based on current policies, procedures and guidelines. The CS officer will work closely with Accounts Managers, purchasing and Logistic Centers to communicate and deliver information. The CS officer will work with other departments, like Finance, Marketing, in order to provide high quality services to customers.

MAJOR JOB DUTIES AND RESPONSIBILITIES  (List in order of importance)

• Monitor Daily operation of CS team and solve trouble
• Train and support junior CSR to work in a productive/ lean/ efficient way
• Support to set up SOP to meet the spirit of SPEED and ACCURACY
• Check the material validity and price effectiveness in SAP
• Generate quotes upon Accounts Managers’ or customers’ requests in SAP
• Enter valid orders to initiate product shipment
• Working with supply chain to make sure goods arrival to meet customer’s required delivery date
• Contact with customer to make sure the valid certificates for chemical goods or DGs
• Manage orders to ensure complete and on time delivery
• Create on time invoices upon delivery or completion of installation
• Manage returned and defective products to Logistic Centers and provide credits to customers
• Contribute to continuous quality improvements to ensure business compliance
• Take ownership of customers’ issues and resolutions
• Ensures highest level of customer satisfaction(internal and external)

QUALIFICATIONS (Education/Training, Experience and Certifications)

•  Bachelor Degree, with 2 -3 years of customer service relevant experience will be a plus
• International trade / logistics major or related experiences will be a plus

KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)

• Good interpersonal and communication skills
• Ability to work successfully in a team environment
• Good customer service, analytical and problem solving skills
• Knowledge of SAP and Microsoft Office applications
• Self motivated and demonstrates initiative and result oriented
• Must be able to communicate in Mandarin & English (Verbal and Written)

ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions)

Typically works in an office environment with adequate lighting and ventilation and a normal range of   temperature and noise level.

Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.

A frequent volume of work and deadlines impose strain on routine basis. 

Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs. 

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Privacy Policy:

We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
 

Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd party non-solicitation policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation