Customer Service Officer

We are seeking a Customer Service Officer to join our Supply Chain team at our Aprilia site. This is an on-site role within a structured and collaborative manufacturing environment, where you will manage customer orders, coordinate with internal departments, and contribute to service quality, operational continuity, and compliance in a regulated pharmaceutical setting.

This is an excellent opportunity for a reliable and detail-oriented professional who values teamwork, operational excellence, and customer focus in a site-based role. If this opportunity matches your experience and career interests, we look forward to receiving your application.

Main responsibilities

• Manage customer order intake, review order details, and ensure accurate system entry.
• Monitor the full order cycle from receipt through delivery, helping to ensure service reliability and agreed timelines.
• Maintain accurate and timely updates in company systems in line with internal procedures and operational KPIs.
• Work closely with Planning, Quality, Warehouse, Shipping, Administration, and other internal stakeholders to support smooth operations.
• Provide day-to-day support to customers, ensuring clear communication and timely follow-up on requests and issues.
• Support traceability, complaint handling, and compliance activities in accordance with applicable regulations and internal quality standards.

Candidate profile

• Previous experience in customer service, order management, or supply chain coordination.
• Experience in a manufacturing site, pharmaceutical environment, or other regulated industry would be an advantage.
• Good organisational skills, attention to detail, and the ability to manage priorities in a structured environment.
• Strong interpersonal and communication skills, with a practical and collaborative approach.
• Good command of English and Italian language
• Familiarity with quality systems, traceability requirements, and customer service standards is desirable.

Catalent offers rewarding opportunities to further your career!  Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference. 

personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers to explore career opportunities.

Catalent is an Equal Opportunity Employer, including disability and veterans.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to DisabilityAccommodations@catalent.com. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Important Security Notice to U.S. Job Seekers:

Catalent NEVER asks candidates to provide any type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the offer process, and we NEVER do so via email or social media. If you receive any such request, DO NOT respond— it is a fraudulent request. Please forward such requests to spam@catalent.com for us to investigate with local authorities.