Customer Service Engineer

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Company:                    Siemens Medical Solutions USA, Inc.

Location:                     40 Liberty Boulevard Malvern, PA 19355

Position Title:              Customer Service Engineer

Salary:                         $106,163 -$116,530 / year

Hours:                         Monday – Friday, 9:00 am to 5pm

Summary of Duties:  

A field-based, customer-facing role that primarily installs, services, and maintains Siemens’ medical imaging equipment at customer sites. The "Face of Siemens" to the customer. Support the AT & XP Modality, with potential to cross train into other modalities in the future. Flexible and willing to work different shifts and On-Call rotations as business needs dictate, including willingness to work overtime as required. Report to the Regional Service Manager at Siemens Healthineers. Remote work permitted. Travel to Client sites in the Southern California areas on a daily basis. Occasional travel to other cities in the US as well as international / travel for additional training as required.

Qualifications:            

The position requires five (5) years of experience in the job offered or as a Field Service Technician, Electronics Technician, or an acceptable alternate occupation. Position requires experience with the following skills:

Advanced knowledge of electronics, mechanical systems, and computer networking. Strong understanding of X-ray generation, image processing, image quality, human anatomy, and radiation safety principles. Skilled in troubleshooting complex electromechanical and software issues. Experience performing preventive maintenance and ensuring all systems meet Original Equipment Manufacturer (OEM) specifications. Experience interpreting schematics, managing firmware updates, and integrating systems within hospital IT environments. Experience with OEM technical training, radiation safety certification, and a working knowledge of industry standards including FDA regulations and ISO 13485 compliance. Experience using oscilloscopes, multimeters, and diagnostic software.

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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