Customer Service - E-Commerce & Master Data Specialist

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Customer Service Operations

Job Category:

Professional

All Job Posting Locations:

Prague, Czechia

Job Description:

"Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company,

operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months,

subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be

required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that,

following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by

DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be

provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes."

The Customer Service - E-Commerce & Master Data Specialist analyzes, manages and develops a set of dematerialized data flows characterized by 3 distinct channels: GHX, Hospitalis and the JJCC portal.

Is responsible for analyzing and correcting order anomalies so that they can be integrated and processed in the J&J ERP, within the agreed deadlines.

Ensure that the product/customer information provided to the various service providers (GHX, Hospitalis) is updated to allow optimal integration of orders.

Promoting the portal: J&J Customer Connect Portal to health professionals, face to face in order to increase the number of customers and connections to the tool. Provide advice, support and customer support.

Support for requests to create/modify JDE customer accounts

Management of product restrictions, Certificate deposits

Actions to improve the customer database

Ensure the proper integration of dematerialized invoices in the public, through the management and monitoring of CHORUS PRO.

Key responsibilities:

• Guarantees good dispatch of orders arriving throughout the day to GHX to guarantee delivery on D+1:

• Ensures that orders are sent to GHX regularly (checks every 20 orders)

• Ensures that all orders arriving before 5:30 p.m. are sent to GHX

Analyzes and corrects order anomalies throughout the day so that they are processed on time by the warehouse

• Corrections of D anomalies

• Corrections of H anomalies

• Reports to employees and managers the types of recurring anomalies for the same customers to allow corrective actions

• Take charge of requests to create/modify JDE customer accounts and products • Carry out actions to improve the customer database according to the defined axes

• Manage and monitor CHORUS PRO daily according to incoming volumes

- Send the Address Book monthly to the e‑channel. 

- Actively participate in team meetings and coordinate with service providers; bring forward proposals for process improvements. 

- Support deployment and growth of the touchless web platform: 

 - Train users and become familiar with the tool. 

 - Manage a client portfolio and provide client onboarding and technical support. 

 - Drive business development, customer follow‑up and adoption. 

- Promote and advise on the customer communication channels, recommending the best solution for each customer based on their structure and organisation. 

- Provide information and support for other departments, the sales force and franchise teams as required. 

- Ensure the order integration objective set for the year is achieved for the Orders Department. 

Compliance & quality obligations 

- Meet all applicable quality and compliance requirements (HCC/HCBI/Anti‑Corruption/FCPA/US‑GCC/Privacy/SOX/QA/Safe Fleet). 

- Timely reporting of spontaneous adverse events (AEs) and quality complaints for all products. 

- Complete all mandatory trainings on time.  

Required Qualification and Core Competencies for the role:

• Experience in Customer Service

• Team spirit

• Adaptability

Specific requirements 

- Fluency in English

- Fluency in French

- Willingness to work closely with cross‑functional and external partners. 

Job location: Prague

Type: Initially fixed term (one-year)

 

 

 

 

Required Skills:

 

 

Preferred Skills:

  

 

The anticipated base pay range for this position is:

Kč461.000,00 - Kč742.900,00

 

 

Benefits:

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

 

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.