Customer Service - Donor Support Technician

<p><b>The Opportunity</b></p><p>Responsible for preparing the donor, donor area and equipment for the pheresis processors.</p><p></p><p>You will report to the Assistant Center Manager.</p><p></p><p><b>The Role</b></p><ul><li>Prepares the autopheresis machine for the pheresis process. </li><li>Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. </li><li>Disconnect the donor when the process is complete. </li><li>Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff. </li><li>Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. </li><li>Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor. </li><li>Alerts Group Leader or Supervisor of donor flow issues. </li><li>Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).  </li><li>Understand the policies and procedures associated with hyper immune programs at the center if applicable. </li><li>Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety &amp; Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. </li><li>Maintain confidentiality of all personnel, donor and center information. </li><li>May be cross-trained in other areas to meet the needs of the business. </li><li>Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. </li><li>Perform job-related duties as assigned. </li></ul><p></p><p><b>Your skills and experience</b></p><p></p><p><b>Education</b></p><p>High school diploma or equivalent required </p><p></p><p><b>Experience </b></p><ul><li>Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience</li><li>Will perform basic math calculations</li></ul><p></p><p><b>Working Conditions </b></p><p>(physical &amp; mental requirements) </p><ul><li>Understand, remember and apply oral and/or written instructions</li><li>Understand and follow basic instructions and guidelines</li><li>Must be able to see and speak with customers and observe equipment operation.  </li><li>Occasionally perform tasks while standing and walking up to 100% of time  </li><li>Reach, bend, kneel and have high level of manual dexterity  </li><li>Occasionally be required to lift and carry up to 25 pounds</li><li>Fast paced environment with frequent interruptions</li><li>Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas</li><li>Required to work overtime and extended hours to support center operational needs</li></ul><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p></p><h2><b>About CSL Plasma</b></h2><p><a target="_blank" href="https://www.cslplasma.com/"><span style="color:#0875e1"><u><span style="font-size:14px">CSL Plasma</span></u></span></a><span style="font-size:14px"> operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, </span><a target="_blank" href="https://www.csl.com/"><span style="color:#0875e1"><u><span style="font-size:14px">CSL</span></u></span></a><span style="font-size:14px"> (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000&#43; people.</span></p><p>Learn more about CSL Plasma here <a target="_blank" href="https://www.cslplasma.com/"><span style="color:#0875e1"><u>https://www.cslplasma.com/</u></span></a> and CSL, CSL Behring, CSL Seqirus and CSL Vifor here <a target="_blank" href="https://www.csl.com/"><span style="color:#0875e1"><u>https://www.csl.com/</u></span></a>.</p><p>Learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor here at <a target="_blank" href="https://www.csl.com/"><span style="color:#0875e1"><u>https://www.csl.com/</u></span></a> and CSL Plasma at <a target="_blank" href="https://www.cslplasma.com/"><span style="color:#0875e1"><u>https://www.cslplasma.com/</u></span></a>.</p><p><b> </b></p><p><b>Our Benefits</b></p><p>For more information on CSL Plasma benefits visit <a target="_blank" href="https://cslbenefits.com/cslp"><span style="color:#0875e1"><u>https://cslbenefits.com/cslp</u></span></a>.</p><p> </p><p><b>You Belong at CSL</b></p><p>At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.</p><p> To learn more visit https://www.csl.com/careers/inclusion-and-belonging</p><p><b> </b></p><p><b>Equal Opportunity Employer</b></p><p>CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit <a target="_blank" href="https://www.csl.com/accessibility-statement"><span style="color:#0875e1"><u>https://www.csl.com/accessibility-statement</u></span></a>.</p>