Customer Quality Leader

<p>Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. </p><p></p><p>A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don&#39;t meet every bullet point, we encourage you to apply and join us to create the extraordinary.</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h2>Job Summary</h2><p><span>To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a</span> <b><span>Customer Quality Leader</span></b> <span>located in </span><b><span>Jiading </span></b><b><span>Shanghai</span></b><span>.</span></p><p></p><p><span>Reporting to the</span> <span>Customer Quality Manager, the</span><span> Customer Quality Leader</span><span> role </span><span>aims to overall drive customer quality related activities to secure customer satisfaction.</span></p><p></p><p><b><span>What a typical day looks like:</span></b></p><ul><li><span>Cooperate with </span><span>S</span><span>ales </span><span>T</span><span>eam to handle quality complaint from customers</span><span>, as well as closely cowork with R&amp;D, Product Management Team, SQE, PQE, PE, Finance etc.</span></li><li><span>Update the RMA report (with 8D format) and send to sales team or customers</span></li><li><span>Create and follow up corrective actions </span></li><li><span>Create monthly RMA report</span></li><li><span>Act as a leader as serious customer claims happen</span></li><li><span>Update the RMA database</span></li></ul><p></p><p><b>The experience we’re looking to add to our team:</b></p><ul><li>Bachelor degree, major in Electronic or Electrical Engineering or relevant is preferred.</li><li>10 years working experience in customer quality management, within Electronics Industry.</li><li>Familiar with PCBA, manufacturing process, quality management tools.</li><li>Fluent English in verbal and written is a must.</li><li>Skilled in data analysis.</li><li>Strong capability in problem solving.</li><li>Good communication, coordinating and presentation skill.</li></ul><p></p><p><b><span>What you’ll receive for the great work you provide: </span></b></p><p></p><ul><li><span>Social Insurance</span></li><li><span>Life Insurance</span></li><li><span>Paid Time Off</span></li></ul><p></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h2></h2><h2>Job Category</h2>Quality<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><span>Required Skills:</span></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left">Optional Skills:</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p><span>Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We&#39;re happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email </span><a href="mailto:accessibility&#64;flex.com" target="_blank"><span><span><span><span>accessibility&#64;flex.com</span></span></span></span></a><span> and we&#39;ll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).</span></p>