Customer Operations Associate (Fixed Term Contract)
Insulet
This listing was originally posted on Insulet's careers page. Formulate is an equal opportunity job aggregator and is not involved in the hiring process. Where salary information is estimated, it is derived from BLS industry benchmarks and may differ from actual compensation.
Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
Position Overview:
Insulet is a global, innovative health care brand experiencing fast, global growth, expanding into Asia Pacific looking to disrupt the Insulin delivery Industry. This Australia based role offers an exciting opportunity for a Customer Operations Specialist.
The purpose of this business-critical role is to be the face of Insulet Australia’s customer experience and that our customers’ experience is both positive and seamless. The Customer Operations Specialist is responsible forresponding to customer inquiries, managing order payment processing, managing order placement, managing order shipping, warranty and other general concerns.
Success in this role will be accomplished through ability to quickly establish a rapport with new customers, be highly organized with a keen attention to detail, communicate effectively, learn quickly, problem solve, manage disputes efficiently and effectively, and provide outstanding customer service.
The Customer Operations Specialist role reports directly to the Customer Operations Supervisor and works closelyand collaboratively with the Inside Sales Team, the Field Sales Team and Customer Care Team.
Responsibilities:
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