Customer Manager, Poultry Account Management MAH – GB

Job Description

This role is responsible for building and sustaining strong, long‑term partnerships with key customers across the GB poultry industry. Through a deep understanding of customer needs, challenges and opportunities, the role develops and delivers account plans that deliver value to our customers and drive sustainable growth for our company, while supporting animal welfare, sustainable production and the responsible use of medicines.

Working across a broad customer base, the role collaborates closely within the Poultry Species Team and wider cross‑functional groups to align customer strategy, insight and execution. Success in this role is driven by strong customer relationships at all levels, high‑quality commercial decision‑making, and the ability to position our company’s Animal Health as a trusted, long‑term strategic partner through its innovative portfolio of biopharmaceuticals and technology.

Responsibilities:

• Key Account & Relationship Leadership
  • Build and sustain long‑term, strategic relationships with key poultry customers, influencers and decision‑makers, positioning our company’s Animal Health as a trusted partner.
  • Develop deep customer insight to identify needs, opportunities and risks, acting as the primary owner of overall account relationships.
  • Represent the customer voice internally, ensuring field insight informs business decisions and long‑term strategy.
  • Develop, implement and deliver key account plans that drive sales growth in line with Integrated Livestock Business Unit strategy and agreed financial targets.
  • Lead commercial activity within accounts, including pricing, promotional strategies, negotiation and share‑of‑wallet growth.
  • Use market insight to support accurate forecasting, prioritisation and risk management.

• Collaboration & Internal Partnership
  • Work closely with the Poultry Species Team, including Commercial and Technical colleagues, to deliver coordinated, high‑quality customer solutions.
  • Collaborate with cross‑functional teams (National Accounts, Operations, Customer Services, Finance) to meet customer expectations and deliver mutual value.
  • Act as an internal subject‑matter resource based on strong customer, market and industry knowledge.
• Technical Engagement & Industry Contribution
  • Support technical engagement and on‑farm activity in collaboration with technical colleagues, demonstrating value through practical application and training.
  • Represent our company’s Animal Health at internal and external industry events, strengthening our company’s reputation and industry relationships.
  • Contribute to continuous improvement and innovative approaches to how our company’s supports the GB poultry industry.

Required Skills:

Account Management, Account Management, Animal Health Sales, Bid Management, Commercial Account Management, Contract Management, Customer Centric Solutions, Customer Insights, Customer Management, Customer Relationship Building, Customer Satisfaction, Customer Strategy, Data Analysis, Delivering Value, Industry Knowledge, Livestock Management, Market Analysis, Market Sensing, Risk Management, Sales Forecasting, Sales Reporting, Sales Strategy Development, Seafood Processing, Stakeholder Relationship Management, Strategic Collaborations {+ 2 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Secondary Language(s) Job Description:

Your Profile:

• Commercial & Strategic Capability
  • Demonstrated capability in Key Account Management, including strategic planning, negotiation and consultative selling within complex customer environments.
  • Strong commercial acumen with the ability to analyse market dynamics, identify opportunities and risks and translate insight into actionable account strategies.
  • Sound understanding of wider business principles, enabling effective contribution to sustainable growth and long‑term value creation.
• Relationship Management & Influence
  • Proven ability to build trusted, long‑term relationships with internal and external stakeholders, including influencing without direct line authority.
  • Strong interpersonal and communication skills, with credibility to engage effectively across all levels of customer and internal organisations.
  • High levels of professionalism, integrity and ethical judgement aligned with our company’s values.
• Ways of Working & Personal Effectiveness
  • Well‑organised, solutions‑focused and able to work effectively under pressure within a fast‑changing, matrixed environment.
  • Collaborative team player with the flexibility to adapt and evolve in response to market and business change.
  • Strong analytical capability, with confidence using data, insights and digital business systems to inform decision‑making.

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

75%

Flexible Work Arrangements:

Remote

Shift:

Not Indicated

Valid Driving License:

Yes

Hazardous Material(s):

No

Job Posting End Date:

05/26/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.