Customer Experience Partner - Respiratory ( Medical Representative)

<p></p><ul><li><i><b>Location:</b> Târgu Mureș / Brașov, Romania</i></li><li><i><b>Field position, 90% traveling</b></i></li><li><i><b>Contract type:</b> Permanent, Full-Time</i></li></ul><p></p><h1><i><b>About the Job</b></i></h1><p></p><p>As a Customer Experience Partner (Medical Representative) within our <b>Commercial Respiratory Team</b> you&#39;ll orchestrate all customer interactions using diversity of messages and channels to deliver a superior customer experience and inspire them to provide best solution for our patients. Ready to get started?</p><p></p><p></p><h1><i><b>About Sanofi</b></i></h1><p></p><p>We&#39;re an R&amp;D-driven, AI-powered biopharma company committed to improving people&#39;s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people&#39;s lives.</p><p></p><p><b>Main Responsibilities</b></p><p></p><ul><li>Consistently achieve sales objectives and provide feedback on market trends.</li><li>Promote <b>respiratory</b> products to healthcare professionals (doctors, pharmacists, etc.) within the assigned territory.</li><li>Present product benefits, clinical studies and value to build trust and customer relationships.</li><li>Gather and share customer insights to develop targeted communication strategies.</li><li>Collaborate with the Customer Engagement Manager and Medical team to tailor customer journeys and execute omnichannel activities.</li><li>Own and manage customer communication to ensure loyalty and satisfaction.</li><li>Update and manage CRM systems to optimize customer interaction and sales performance.</li><li>Assist with metrics to evaluate customer satisfaction and develop strategies for improvement.</li></ul><p></p><p></p><h1><i><b>About You</b></i></h1><p></p><p><b>Experience</b></p><ul><li>5&#43; years sales experience in the pharmaceutical company</li><li>Experience in <b>respiratory therapy area</b> is a plus.</li></ul><p></p><p><b>Soft and Technical Skills</b></p><ul><li>Proven sales experience in the pharmaceutical or healthcare industry.</li><li>Strong interpersonal, negotiation, and presentation skills.</li><li>Analytical skills with the ability to prioritize and make independent decisions.</li><li>Excellent organizational skills to manage territory and customer relationships.</li><li>Proactive, goal-oriented with a transformative mindset.</li><li>Valid driver&#39;s license for extensive travel.</li></ul><p></p><p><b>Languages</b></p><ul><li>Romanian – Full professional proficiency</li><li>Very good English language knowledge and skills (written and verbal)</li></ul><p></p><p><b>Education</b></p><ul><li>University degree (medical field would be an advantage)</li></ul><p></p><h1></h1><h1><i><b>Why Choose Us?</b></i></h1><ul><li>Bring the miracles of science to life alongside a supportive, future-focused team.</li><li>Discover endless opportunities to grow your talent and drive your career, whether it&#39;s through a promotion or lateral move, at home or internationally.</li><li>Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.</li><li>Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks&#39; gender-neutral parental leave.</li></ul><p></p><p>#LI-EUR</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h1>Pursue <i>progress</i>, discover <i>extraordinary</i></h1><p>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.</p><p></p><p>At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.</p><p></p><p>Watch our <a href="https://www.youtube.com/watch?v&#61;SkpDBZ-CJKw&amp;t&#61;67s" target="_blank">ALL IN video</a> and check out our Diversity Equity and Inclusion actions at <a href="https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness" target="_blank">sanofi.com</a>!</p>