Customer Experience Partner - Rare Disease - Western Cape

<h3><i>About Sanofi:</i></h3><h3>We’re an R&amp;D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.</h3><h3></h3><h3><i>About the job</i></h3><h3>Holds end-to-end accountability for the performance of assigned Portfolio and territory. Ensures the and implementation of a long-term sales strategy which focuses on maximizing market share, sales target achievement and maintain profitability objectives, in addition to provide best in class HCPs and patient&#39;s journey.</h3><h3></h3><h3><b>Key Accountabilities:</b></h3><h3><b>KEY ACCOUNTABILITIES</b></h3><h3></h3><h3><b>Sales KPI Achievement</b></h3><ul><li><h3>Effectively implement sales strategy and tactics in accordance with company policies, to achieve set targets</h3></li><li><h3>Develop further patient potential throughout territory through creating disease awareness, product knowledge and product differentiation</h3></li><li><h3>Initiate appropriate plan of action (POA) to ensure performance is in line with sales objectives and SKFPIs</h3></li></ul><h3></h3><h3><b>Territory Business Planning</b></h3><ul><li><h3>Conduct analysis of market/ competitors to identify territory business opportunities and threats</h3></li><li><h3>Develop Territory Business Plan and allocate resources (e.g., call activities, budget), for optimal sales impact</h3></li><li><h3>Monitor territory business plan to ensure resources are directed to customer of greatest potential</h3></li><li><h3>Participate in promotional activity programmes to increase disease and product awareness in the market</h3></li></ul><h3></h3><h3><b>Customer Focus and Service</b></h3><ul><li><h3>Update territory customer segmentation classification and database continuously</h3></li><li><h3>Explore and expand new customer base in line with Rare Disease portfolio objectives in both the private and public sectors</h3></li><li><h3> Build trust and credibility with customers by demonstrating professionalism</h3></li><li><h3> Develop and build advocacy for Sanofi Genzyme in the Rare Disease community</h3></li><li><h3>Build effective, long-term relationships with key stakeholders and opinion leaders</h3></li><li><h3>Peer to peer engagement with customers by delivering key promotional messages within approved promotional material</h3></li><li><h3>Arrange CPD/CME meetings for scientific exchange with the target audience</h3></li><li><h3>Participate in regional and national congresses to support and advance portfolio objectives</h3></li><li><h3>Work with Medical to identify and develop HRT centres for portfolio products, where required.</h3></li></ul><h3></h3><h3><b>Reporting/ Administration &amp; Collaboration</b></h3><ul><li><h3>Submit weekly call planner using company tools and report completed calls according to company SOP.</h3></li><li><h3>Submit monthly reports on in field activities as well as plans for upcoming month.</h3></li><li><h3>Ensure punctual delivery of reports</h3></li><li><h3>Set up and maintain accurate customer and administrative records</h3></li><li><h3>Work closely with cross functional team to supplement in-field activities and ensure that latest data is shared with clinicians in a timely and compliant manner</h3></li><li><h3>Identify and report Pharmacovigilance (PV) data and Product Technical Complaints (PTC) in accordance with company procedures, timelines, applicable training, and regulatory requirements.</h3></li></ul><p></p><h3><i>About you </i></h3><h3><b>Education: </b></h3><h3>University degree – science degree would be an advantage</h3><h3><b>EXPERIENCE</b></h3><ul><li><h3>&gt;5yrs as a Sales Representative within the Pharmaceutical environment. Min. 5 yrs. in specialty care</h3></li><li><h3>Experience in the pharma industry in a commercial or medical role (biotechnology or highly specialized pharmaceutical products is preferred)</h3></li><li><h3>Proven relations with target customers: as listed above</h3></li><li><h3>Proven customer relations within specified territory with specified medical specialists</h3></li><li><h3>Able to work without direct supervision</h3></li><li><h3>Proven sales and customer success record</h3></li><li><h3>Excellent communication skills: clear and concise medico-marketing messaging incl. ability to communicate highly technical information to medical specialists</h3></li><li><h3>Demonstrate good written, verbal and presentation skills</h3></li><li><h3>Strong entrepreneurial sense and spirit</h3></li><li><h3>Strong analytical ability</h3></li><li><h3>Well-developed planning, coordinating and prioritising skills</h3></li><li><h3>High learnability (incl. complex theory/science),</h3></li><li><h3>Ability to work closely in collaboration with cross functional business areas.</h3></li><li><h3>Goal and results orientated</h3></li><li><h3>Negotiation skills</h3></li><li><h3>Systematic thinking and acting in a consistent way</h3></li><li><h3>Innovative thinking, problem solving and decision making</h3></li><li><h3>Valid driver’s license</h3></li><li><h3>Be willing to travel as per territory requirements</h3></li><li><h3>Project management</h3></li></ul><ul><li><h3>Strategic thinking</h3></li></ul><h3></h3><h3><b>KNOWLEDGE AND SKILLS</b></h3><h3></h3><ul><li><h3>Must be able to communicate highly technical information to medical specialists</h3></li><li><h3>Must use effective selling skills to achieve sales objectives including utilising the Go To Market (GTM) model which includes:</h3><ul><li><h3>face to face calls,</h3></li><li><h3>virtual or remote detailing,</h3></li><li><h3>telephone calls</h3></li><li><h3>one-way communications i.e., approved Rep Triggered Emails (RTEs) and WhatsApp/SMS messages</h3></li></ul></li><li><h3>Effectively communicate medico-marketing message to customers</h3></li><li><h3>Strong entrepreneurial sense and spirit</h3></li><li><h3>Well-developed planning, coordinating and prioritizing skills</h3></li><li><h3>Set and achieve challenging objectives</h3></li><li><h3>Able to work without direct supervision</h3></li><li><h3>Set up and maintain accurate customer and administrative records</h3></li><li><h3>Analyze data and draw relevant conclusions</h3></li><li><h3>Apply creative thinking skills to problem solving</h3></li><li><h3>Goal and results orientated</h3></li><li><h3>Demonstrated persistence and perseverance essential.</h3></li><li><h3>Demonstrate superb written, verbal and presentation skills.</h3></li><li><h3>Be willing and able to travel 40% in a given sales cycle.</h3></li><li><h3>Must use effective selling skills to achieve sales objectives</h3></li></ul><h3></h3><h3><b>BEHAVIOURAL DIMENSIONS REQUIRED</b></h3><h3></h3><ul><li><h3>Shows integrity, tenacity, resilience and adaptability in complex situations and an often-changing environment; is able to handle pressure and commit to and respect deadlines</h3></li><li><h3>Ability to implement and live the Sanofi values</h3></li><li><h3>Work respectfully and collaboratively with all members of the RD team</h3></li><li><h3>Embrace the One Sanofi vision</h3></li><li><h3>Highly focused and strong drive to succeed, and to set, ambitious objectives</h3></li><li><h3>Cross functional approach and behaviour in all key activities to ensure effective networking across the organization - this includes networking with other colleagues, medical, marketing, and regulatory</h3></li></ul><p></p><h3><i>Why choose us?</i></h3><ul><li><h3>Help shape the future of care for chronic and complex conditions like Immune, diabetes and cardiovascular disease - and make a real impact at scale, with medicines that reach over 100 million people each year.</h3></li><li><h3>Lead a high-impact portfolio with bold ambitions and significant upcoming launches.</h3></li><li><h3>Drive meaningful change in a streamlined, AI-powered organization that values smart, modern ways of working.</h3></li><li><h3>Expand your leadership impact through cross-functional collaboration and international career paths.</h3></li></ul><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h1>Pursue <i>progress</i>, discover <i>extraordinary</i></h1><p>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.</p><p></p><p>At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.</p><p></p><p>Watch our <a href="https://www.youtube.com/watch?v&#61;SkpDBZ-CJKw&amp;t&#61;67s" target="_blank">ALL IN video</a> and check out our Diversity Equity and Inclusion actions at <a href="https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness" target="_blank">sanofi.com</a>!</p>