Customer Engagement Partner -IBD Centro

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Job Function:

Pharmaceutical Sales

Job Sub Function:

Sales – Immunology (Commission)

Job Category:

Professional

All Job Posting Locations:

Milano, Italy

Job Description:

The Customer Engagement Partner -IBD Centro (Emilia Romagna, Toscana, Umbria, Marche , Abruzzo, Molise and Sicilia) is responsible for enhancing the quality and impact of engagement with a defined group of healthcare professionals.

The role focuses on building trusted relationships, generating actionable insights, and supporting the consistent activation of disease education in close collaboration with cross-functional teams, in a compliant manner.

The role reports directly to the Product Manager, ensuring strong alignment between field and brand strategy. This role will cover South Italy: Abruzzo, Marche, Sicilia, Puglia, Calabria.

Key Responsibilities

1. Customer Engagement & KOL Management

• Identify, develop, and maintain professional relationships with national and regional healthcare professionals (including KOLs)
• Deliver structured, high-value interactions aligned with customer needs and portfolio priorities
• Develop engagement plans and contribute to customer segmentation and targeting activities
• Monitor customer perspectives on clinical practice and evolving treatment patterns, and provide structured feedback to internal stakeholders
• Act as a key point of contact to ensure appropriate and compliant customer support
   

2. Disease Education & Narrative Activation

• Support the consistent use and adaptation of approved disease education materials
• Reinforce key scientific and educational messages during customer interactions, within compliance guidelines
• Collaborate on the refinement of disease education approaches and materials based on field feedback
   

3. Educational Initiatives & Program Support

• Support the identification and engagement of healthcare professionals for educational initiatives (e.g. speaker programs, advisory boards, training activities)
• Contribute to the execution of approved educational programs and events
• Provide feedback on program effectiveness to support continuous improvement
• Collaborate with internal stakeholders to ensure scientific and compliance alignment
   

4. Cross-Functional Collaboration

• Work closely with Marketing, Medical Affairs, and Sales teams to ensure a coordinated approach to customer engagement
• Align, where appropriate, with Medical field roles (e.g. MSLs) on complementary activities with shared customers
• Contribute to the translation of strategy into effective field execution
   

5. Strategic Contribution & Opportunity Identification

• Identify opportunities to improve engagement quality within assigned geographies or customer segments
• Support the identification of emerging stakeholders (e.g. future clinical leaders)
• Contribute to the continuous evolution of customer engagement models and practices

 

Skills & Competencies

• Strong interpersonal and communication skills
• Ability to actively listen, interpret, and synthesize information
• Analytical mindset with ability to translate insights into action
• Cross-functional collaboration and stakeholder management
• Sound judgment and adaptability in a dynamic environment
• Understanding of compliance frameworks governing the pharmaceutical industry
   

Qualifications

Required

• University degree in a scientific discipline
• Experience in the pharmaceutical industry of around 1-3 years (e.g. field, marketing or related roles)
• Fluency in English and Italian

Preferred

• Experience in customer-facing or cross-functional roles
• Master in pharma marketing is considered a plus

Additional Notes

• Measured on engagement quality, coverage, frequency, and insight contribution.
• Eligible for variable compensation (commission/bonus) linked to selected KPIs (e.g. engagement effectiveness, insight impact, contribution to brand activation).

 

 

Required Skills:

 

 

Preferred Skills:

Account Management, Business Behavior, Clinical Experience, Competitive Landscape Analysis, Cross-Functional Collaboration, Cultural Competence, Customer Centricity, Data Savvy, Developing Partnerships, Immunology, Market Knowledge, Pharmaceutical Industry, Pharmaceutical Sales Marketing, Problem Solving, Product Knowledge, Sales, Sales Enablement, Sales Trend Analysis, Strategic Sales Planning

  

 

The anticipated base pay range for this position is:

€41.400,00 - €65.665,00

 

 

Benefits:

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

 

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.