Customer Engagement Mgr - Barcelona

Career Category

Sales & Marketing Operations

Job Description

HOW MIGHT YOU DEFY IMAGINATION?

If you feel like you’re part of something bigger, it’s because you are. At Amgen our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of. Join us.

CUSTOMER ENGAGEMENT MANAGER

LIVE

What you will do

In this role you will act as a strategic business partner to the Franchise and Brand teams, supporting decision-making through advanced analytics, field force effectiveness initiatives, and multichannel data insights. You will also support the implementation and calculation of field force incentive plans and sales performance objectives.

• Support field force optimization through data insights (territory alignment, targeting & segmentation, call planning, performance tracking)
• Deliver analytics and dashboards to support business decisions and campaign performance
• Translate complex data into actionable business recommendations
• Contribute to incentive scheme analysis and sales performance calculations
• Identify opportunities to improve field force productivity and customer engagement
• Act as a strategic partner to commercial teams, supporting data-driven decision making

WIN

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. What we seek in you as an experienced  professional, are these qualifications and skills:

• Degree in Engineering, Business, Data Analytics, or similar
• 3-5 years of experience in SFE / Consulting / Reporting  / CRM Analytics
• Experience with data visualization tools (e.g., Tableau)
• Strong analytical mindset and ability to translate data into business insights
• Collaborative and strong communication skills
• Fluency in Spanish and English

Preferred:

• Experience in the pharmaceutical or life sciences industry
• Knowledge of healthcare environment and pharmaceutical data sources

THRIVE

What you can expect of us

As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.

• Vast opportunities to learn and move up and across our global organisation
• Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
• Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

LOCATION: Ability to work flexibly from home with regular office work from our Barcelona next generation workspace.

APPLY NOW

for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

careers.amgen.com

Equal Opportunity Statement

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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