Customer Engagement Manager, Immunology-Respiratory

<p><b>Location:</b> Warsaw, Poland<br /><b>Contract:</b> Permanent, Full-time<br /><b>Working model:</b> Hybrid (60% office-based, 40% remote)</p><div></div><p><b>About the job</b></p><p></p><p>As Customer Engagement Manager – Immunology - Respiratory within our Specialty Care team, you&#39;ll play a pivotal role in driving Sanofi&#39;s &#34;Take the Lead&#34; strategy — building meaningful relationships with healthcare professionals and key stakeholders to maximize the impact of our innovative biologic treatments. Ready to get started?</p><p>Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you&#39;ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.</p><div></div><p><b>About Sanofi</b></p><p></p><p>We&#39;re an R&amp;D-driven, AI-powered biopharma company committed to improving people&#39;s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people&#39;s lives.</p><div></div><p><b>Main responsibilities</b></p><p></p><p>• Develop and execute customer engagement strategies for our immunology-respiratory portfolio, implementing the Go-To-Customer model to enhance product adoption and patient outcomes.</p><p>• Build and maintain strong relationships with healthcare professionals (pulmonologists, allergists, and similar specialists), key opinion leaders, and healthcare organisations, ensuring full compliance with regulatory, medical, and legal requirements.</p><p>• Analyse market trends, competitor activities, and customer insights to support strategic decisions and drive business growth.</p><p>• Drive the execution of promotional activities and monitor key performance indicators related to product performance in Asthma and COPD.</p><p>• Use CRM tools effectively to capture customer interactions, preferences, and insights that inform strategic planning.</p><p>• Work cross-functionally with medical, market access, and sales teams to ensure an aligned and consistent customer approach.</p><p>• Partner with patient advocacy groups to better understand patient needs and improve disease awareness.</p><div></div><p><b>About you</b></p><p></p><p><b>Experience:</b><br />• Proven track record in pharmaceutical sales, marketing, or customer engagement, with demonstrated success in building strategic customer relationships.<br />• Prior experience in respiratory, immunology, or allergy is strongly preferred.</p><p></p><p><b>Soft and Technical Skills:</b><br />• In-depth understanding of the immunology and biologic treatment landscape.<br />• Strong business acumen, analytical capabilities, and excellent project management skills.<br />• Customer-centric mindset with strong empathy for patient needs.<br />• Excellent communication, presentation, and interpersonal skills.<br />• Results-oriented, adaptable, and resilient in a changing healthcare environment.<br />• Self-motivated with high ethical standards.</p><p></p><p><b>Education:</b><br />• Bachelor&#39;s degree in life sciences, healthcare, business, or a related field; MBA or advanced degree preferred.</p><p></p><p><b>Languages:</b><br />• Fluent in Polish and English, both written and spoken.</p><div></div><p><b>Why choose us?</b></p><p></p><p>• Drive meaningful impact for patients with immunological conditions by bringing innovative treatments to those with the highest unmet needs.</p><p>• Work at the forefront of immunology, leveraging cutting-edge science and innovative engagement strategies to transform patient care.</p><p>• Develop your career through cross-functional collaboration with medical, market access, and sales teams, with opportunities to grow across the organization.</p><p>• Shape the future of customer engagement using digital tools, CRM platforms, and data-driven insights that enhance the customer experience.</p><p>• Thrive in a purpose-driven environment where your work directly contributes to improving patients&#39; lives and advancing disease awareness.</p><p>• Enjoy a comprehensive benefits package that supports your well-being, including flexible working options, top-tier healthcare, and 14 weeks of gender-neutral parental leave.</p><p></p><p><span>#LI-EU</span></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h1>Pursue <i>progress</i>, discover <i>extraordinary</i></h1><p>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.</p><p></p><p>At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.</p><p></p><p>Watch our <a href="https://www.youtube.com/watch?v&#61;SkpDBZ-CJKw&amp;t&#61;67s" target="_blank">ALL IN video</a> and check out our Diversity Equity and Inclusion actions at <a href="https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness" target="_blank">sanofi.com</a>!</p>