Customer engagement manager

Job Description Summary

-Experienced sales professionals responsible for achieving sales targets for a specific account(s). Responsible for establishing and implementing a sales/business plan for a designated client base or implementation of a specific sales program to effectively support the patient journey and properly position Novartis and its brands.

 

Job Description

Major Accountabilities:

• Responsible for driving sales, promotion and development in the designated accounts to reach commercial goals
• Develop customer development strategy, dedicated KAM action plans for assigned accounts, aligns on account objectives and executes. Establish and develop long-term relationships with key customers. Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships with existing customers by continuously proposing solutions that meet their needs and objectives.
• Lead the preparation of strategies and individual tactical plans and to give strategic input in terms of analysis, future potential and key programs required for the accounts.
• Prepare and negotiate contracts, and guide initiatives that the company launches to target particular account.
• Organize customer events and other programs independently or with marketing/medical department, in line with agreed business tactical plans
• Contribute to the mapping of stakeholders, including segmentation and profiling and provide accurate and timely data for the Novartis CRM system.
• Responsible for establishing and implementing a sales/business plan for a designated client base. May manage a few direct reports
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)
• Distribution of marketing samples (where applicable)

Key Performance Indicators:

• Sales revenue and revenue growth in designated accounts
• Operating budget for designated key accounts (Budget, Cost, Sales, etc.)

Minimum Requirements:

Work Experience:

• Key account management experience.
• Sales experience in multinational companies.
• Team management experience is preferred.

Skills:

• Accountability
• Key Account Management
• Commercial Excellence
• Competitive Intelligence
• Compliance
• Customer Relationship Management
• Customer Engagement
• Professional Ethics
• Health Care Industry
• Market Development
• Problem Solving Techniques
• Revenue Growth
• Selling Skills
• Team Collaboration
• Value Propositions

Languages:

• English

 

Skills Desired

Accountability, Commercial Excellence, Competitive Intelligence, Compliance, Customer Engagement, customer relationship management, health care industry, Key Account Management, Market Development, problem solving techniques, Professional Ethics, Revenue Growth, Selling Skills, Team Collaboration, Value Propositions