What you'll be doing 

No two days are the same, but as a Customer Care Representative within Service & Repair, you will: 

• Act as the primary point of contact for customers throughout the service and repair journey 

• Manage service requests, quotations, orders and follow-up activities to ensure outstanding customer experience 

• Collaborate closely with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues 

• Handle customer escalations, including product and service-related complaints, ensuring timely resolution and appropriate follow-up 

• Support quality and compliance requirements in a highly regulated MedTech environment. 

• Contribute to process improvements and continuous improvement initiatives 

• Participate in projects, system enhancements and User Acceptance Testing (UAT) activities to help improve the tools and processes we use every day 

What success looks like 

• You create confidence for customers 

• You communicate clearly 

• You pay attention to details because quality matters 

• You adapt quickly when priorities shift 

• You find solutions rather than obstacles 

• You contribute to a positive team environment where people support one another and celebrate successes together 

• What you'll bring 

• We are interested in your potential as much as your experience. 

You may be a great fit if you have: 

• High School Diploma and 2+ years of relevant experience in customer service, operations, service support or a related environment

• A genuine passion for helping customers and solving problems 

• Strong communication skills and the ability to build positive relationships 

• Excellent attention to detail and a quality-focused mindset 

• The ability to manage multiple priorities in a fast-paced and continuously evolving environment 

• A proactive approach and willingness to take ownership 

• An interest in healthcare, medical technology or technical service environments 

• Professional proficiency in English and Spanish is required; an additional European language is highly valued 

• Experience with ERP or CRM systems such as SAP or Salesforce is beneficial but not essential