Customer Care Coordinator

<ul><li><p><span>Location: Warsaw, Poland</span></p></li><li><p><span>Job Type: Maternity cover, Full-time</span></p></li><li><p>Working Model: Hybrid (60% office-based, 40% remote)</p></li></ul><h2></h2><p></p><h2></h2><h2>About the job</h2><p></p><p>As a Customer Care Coordinator within our Supply Chain Customer Care Team, you&#39;ll be responsible for coordinating sales processes and providing comprehensive after-sales support, ensuring operational excellence and customer satisfaction. Ready to get started?</p><p>Join the team that powers Sanofi from within — streamlining how we work, scaling bold ideas, and accelerating impact across the business. In our Hubs, you&#39;ll shape smarter ways of working that help bring life-changing treatments to people everywhere.</p><p></p><h2><b>About Sanofi:</b></h2><p></p><p>We&#39;re an R&amp;D-driven, AI-powered biopharma company committed to improving people&#39;s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people&#39;s lives.</p><p></p><p><b>Main responsibilities:</b></p><ul><li><p>Coordinate and support the Sales Team in daily operations and strategic initiatives</p></li><li><p>Manage and execute regular customer orders with accuracy and efficiency</p></li><li><p>Handle fulfilment of orders for products from target/intervention import programs</p></li><li><p>Provide comprehensive after-sales service and support to ensure customer satisfaction</p></li><li><p>Collaborate closely with the Customer Service Department Manager to optimise processes</p></li><li><p>Generate, develop, and maintain sales and performance reports for leadership</p></li><li><p>Monitor and track Key Performance Indicators (KPIs) for the Sales Team</p></li><li><p>Serve as a key point of contact for external clients, managing challenging situations with professionalism</p></li><li><p>Foster cross-functional collaboration with other departments to drive business results</p></li><li><p>Mentor and guide Sales Team members to enhance their performance and development</p></li></ul><h2></h2><h2>About you</h2><p></p><p><b>Experience:</b></p><ul><li><p>Experience in a similar coordination, customer service, or sales operations role (preferred)</p></li><li><p>Proven track record of working with challenging clients and resolving complex situations</p></li></ul><p></p><p><b>Soft and Technical Skills:</b></p><ul><li><p>Strong information synthesis skills with exceptional attention to detail and accuracy</p></li><li><p>Excellent communication and interpersonal abilities</p></li><li><p>Advanced Excel skills for data analysis and reporting</p></li><li><p>Very good knowledge of SAP SD (Sales and Distribution module)</p></li><li><p>Strong organisational skills and ability to manage own workload effectively</p></li><li><p>Ability to set priorities for self and team members</p></li><li><p>Proactive mindset with commitment to continuous learning</p></li><li><p>Independence in problem-solving and seeking innovative solutions</p></li><li><p>Strong team collaboration skills</p></li><li><p>Communicative English language proficiency</p></li></ul><p></p><p><b>Education:</b></p><ul><li><p>Higher education degree required</p></li></ul><h2></h2><h2>Why choose us?</h2><ul><li><p>Make your work count by supporting a company that brings life-changing treatments to millions — and is committed to doing right by patients, communities, and the planet.</p></li><li><p>Drive progress from within by helping streamline operations and enhance customer experience in a global biopharma business.</p></li><li><p>Advance your career through development opportunities, cross-functional collaboration, and exposure to diverse aspects of the pharmaceutical business.</p></li><li><p>Work in inclusive, high-performing teams where every role matters and every voice helps shape what&#39;s next.</p></li><li><p>Thrive in a workplace designed for you — with flexible working options and benefits that support your well-being and growth.</p></li><li><p>Develop expertise in sales operations and customer care within a leading healthcare company committed to innovation and excellence.</p></li></ul><p>#LI-EU</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h1>Pursue <i>progress</i>, discover <i>extraordinary</i></h1><p>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.</p><p></p><p>At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.</p><p></p><p>Watch our <a href="https://www.youtube.com/watch?v&#61;SkpDBZ-CJKw&amp;t&#61;67s" target="_blank">ALL IN video</a> and check out our Diversity Equity and Inclusion actions at <a href="https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness" target="_blank">sanofi.com</a>!</p>