Description

Noxilizer’s Customer and Technical Field Service Engineer is responsible for providing standard and advanced customer service solutions related to installation and validation of new sterilizer systems, planned and corrective maintenance of installed systems distributed or supported by Noxilizer, Inc. The Service Engineer will provide on-site support for customers in the US and Europe, as well as communicate with contract service organizations that provide service to Noxilizer sterilizer installations outside the US. In addition, they will also support the equipment in Noxilizer’s microbiology lab located in Hanover, MD. The Service group will add additional staff this year. Duties include: scheduling and performing installation, operation, planned maintenance, repair, and revision of systems; maintaining microbiology lab equipment; providing quick response support (<60 minutes); managing customer expectations; providing feedback for design improvement; managing compliance and documentation; performing Good Documentation Practices (GDP) standards; completing training and documentation; and other duties as assigned. Requires 30% domestic and international travel.

Requirements

Associate degree with seven or greater (7+) years related work experience in Medical Device, Medical Device Manufacturing or High School diploma with ten or greater (10+) years’ work experience in customer support, customer relationship and technical service support. Preferred: Four (4) year Bachelor of Science degree in electronics, technology, computer science, electrical engineering and/or related major. Experience in writing/following standard operating procedures and regulations (examples including: Quality Systems (Corrective and Preventive Actions (CAPA), Internal Audits, Good Manufacturing Procedures (GMP), and Good Documentation Practices (GDP)). Problem solving and critical thinking skills, able to multitask, prioritize, and manage time efficiently; must be willing and able to travel periodically overnight nationally and internationally.