CRM Expert

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Are you passionate about the intersection of business strategy and data analytics? Do you thrive in environments where technology empowers human connection? As our new CRM Expert, you will be a key player within the Commercialization Excellence (COMEX) team.

Your mission is to enable our affiliate to maximize customer engagement through a robust CRM ecosystem. You won’t just manage a tool; you will be the bridge between global innovation and local impact. A thrilling part of your journey will be leading the upcoming 2027 migration, acting as the local architect of our new global standards.

Your Main Responsibilities

• Strategic Migration & Change Management: You will be the local "go-to" expert for the Veeva rollout. You’ll align technology roadmaps with business needs and lead the organizational change management to ensure our teams embrace the transition smoothly.

• Data & Analytics Mastery: You’ll own the segmentation and targeting mechanisms, ensuring they reflect our omnichannel strategy. From territory alignments to data integration across platforms, you ensure our data is accurate, consistent, and compliant.

• Business Empowerment: You will support decision-making through advanced reporting. Leveraging your SQL skills, you’ll optimize and automate processes to make our operations leaner and smarter.

• Stakeholder Partnership & Training: You’ll be close to our end-users, defining learner paths and creating user guides. You’ll also be our voice in the international Roche network, sharing best practices and collaborating with CRM experts worldwide.

• Compliance Stewardship: You will act as the guardian of data privacy and compliance within the CRM scope, ensuring every process meets our high ethical and legal standards.

Who You Are

We are looking for a professional who combines technical expertise with a growth mindset. To succeed in this role, you bring:

• Experience: 3 to 5 years in CRM systems, Commercial Excellence, or Business Operations. If you come from the Pharma/Healthcare sector, that’s a huge plus!

• Education: A Bachelor’s degree in Economics, Marketing, Informatics, or similar. Specialized training in Data Science will make you stand out.

• Technical Savvy: Hands-on experience with Veeva or Salesforce is highly valued. You are a SQL proficient user, capable of extracting and optimizing data to tell a story.

• Agile Mindset: You are a self-starter who thrives in collaborative, cross-functional, and Agile environments. You don't just find roadblocks; you remove them.

• Communication: You are a true team player with the ability to influence others. Fluency in Spanish and English is a must, as you’ll be collaborating daily with our Global teams.

What’s in it for You?

At Roche, we offer more than just a job. We offer a purpose.

• Impact: You will be at the forefront of a major digital transformation that will redefine how we interact with healthcare professionals.

• Development: A culture of continuous learning where your growth is our priority.

• Flexibility & Well-being: A modern, dynamic work environment that supports your personal and professional life.

• Global Network: The opportunity to work in a multicultural environment, connecting with colleagues across the globe to share best practices and innovate together.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.