Credit & Collections Specialist

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Your role at Baxter

As a Credit & Collections Specialist, you will play a central role in keeping customer accounts accurate and well‑managed across the Eastern region. Your day will include following up on outstanding payments, helping customers resolve billing questions, setting up new accounts, and ensuring payments and records are posted correctly. The work blends communication, problem‑solving, and attention to detail — ideal for someone who enjoys staying organized while also having real conversations with customers and internal partners. The pace is steady, the responsibilities vary throughout the week, and you won’t find yourself doing the same task on repeat.

You’ll support the Eastern region, which includes six sales reps across twenty states, giving your work a direct impact on how smoothly the business operates. The team you’ll join is small, experienced, and genuinely collaborative. The Birmingham office has a close‑knit, welcoming feel — teammates help each other, celebrate together, and create an environment where questions are encouraged and learning happens naturally. Training is structured but personal, and the team is invested in helping you get confident quickly. If you’re looking for a stable role where you can build relationships and contribute in a meaningful way, this is the kind of place where that happens every day.

This is an onsite role in Birmingham, Alabama, five days per week.

What you’ll be doing

• Perform collection activities to ensure accounts are paid according to contractual terms, including timely follow‑up and accurate billing.

• Resolve customer questions and issues that may be complex, requiring sound judgment, policy interpretation, and cross‑functional coordination.

• Monitor and maintain credit files with detailed records of account activity, payment history, and communication.

• Prepare required reports that summarize account status, trends, and impacts to customers and the business.

• Conduct credit analysis on existing or new customers using information from banks, credit organizations, and financial institutions.

• Send follow‑up communications including letters, billing notices, and payment reminders.

• Accept and process customer payments with accuracy and adherence to internal procedures.

• Use credit and collection software within a Windows and mainframe environment to track, monitor, and manage account activity.

What you’ll bring

• 3+ years of experience in a customer‑contact environment preferred, with the ability to communicate clearly and professionally.

• Strong organizational skills and the ability to prioritize multiple tasks in a fast‑paced setting.

• Proficiency with Windows‑based software and comfort learning mainframe applications.

• Ability to analyze and solve problems by applying procedures, policies, and sound judgment.

• Attention to detail when posting payments, maintaining records, and reviewing account activity.

• Effective written and verbal communication for interacting with customers, sales teams, and internal partners.

• Ability to work within time constraints to meet service levels and support business needs.

• Educational foundation including a high school diploma (required) and some college coursework (preferred), along with basic math skills.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $43,200 -59,400. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.