Credit and Collections Analyst

<p style="text-align:left"><span>Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.</span><br /><br /><span>Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.</span></p><p style="text-align:inherit"></p><p>We are seeking a detail-oriented and motivated Credit &amp; Collections professional to support accounts receivable operations and customer financial risk management. In this role, you will be responsible for monitoring customer accounts, driving timely collections, resolving billing disputes, and assessing creditworthiness to ensure healthy cash flow and strong customer partnerships. You will collaborate closely with internal teams and external customers while contributing to process improvement initiatives and supporting a fast-paced, service-driven finance organization.</p><p></p><p><b>You are responsible for:</b></p><ul><li><p>Monitoring accounts receivable activity and identifying overdue customer accounts.</p></li><li><p>Contacting customers with past-due balances to collect payment or negotiate installment-based payment plans.</p></li><li><p>Documenting daily collections activity by creating and maintaining notes and follow-up tasks within the Oracle Collections module.</p></li><li><p>Researching account disputes and resolving billing discrepancies in collaboration with internal teams.</p></li><li><p>Performing account and payment reconciliations while coordinating with the cash applications team to ensure accurate payment application.</p></li><li><p>Identifying delinquent accounts that may require escalation or external collection efforts.</p></li><li><p>Uploading accounts receivable invoices to customer portals to support timely processing.</p></li><li><p>Providing customers with reporting support, including statements, aging summaries, and other requested documentation.</p></li><li><p>Coordinating the documentation and processing of customer refunds as needed.</p></li><li><p>Requesting customer tax exemption documentation and uploading materials for tax team review and compliance.</p></li><li><p>Building strong communication and partnerships with both internal stakeholders and external customers.</p></li><li><p>Analyzing and assessing the creditworthiness of new customers and additional service quotes using external credit risk management tools and reports.</p></li><li><p>Providing recommendations for payment terms and contract modifications based on established credit guidelines and customer payment history.</p></li><li><p>Monitoring outstanding aged receivables across applicable customer accounts to support timely collection efforts.</p></li><li><p>Working closely with multiple internal departments to ensure visibility into actions, risks, or issues impacting customer accounts.</p></li><li><p>Performing other related duties and supporting additional finance and credit activities as needed.</p></li></ul><p></p><p><b>Minimum Qualifications:</b></p><ul><li><p>Bachelor’s degree in accounting or related field a plus.</p></li><li><p>1&#43; years’ experience in credit, collections, and accounts receivable.</p></li><li><p>Strong communication and interpersonal skills (verbal, written and listening).</p></li><li><p>Experience in process improvement and a focus on digitization/automation.</p></li><li><p>Flexibility and ability to pivot tasks based on business needs.</p></li><li><p>Strong PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)</p></li><li><p>Strong attention to detail and enjoy problem solving.</p></li><li><p>Enjoy working in a fast-paced environment and able to pivot tasks based on business needs.</p></li><li><p>Corporate ERP systems, Oracle a plus.</p></li></ul><p></p><p><b>Who we are</b>: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.</p><p></p><p><b>How we work:</b> When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.</p><p></p><p>To find out more about Siemens Healthineers businesses, please visit our company page <a target="_blank" href="https://www.siemens-healthineers.com/en-us">here</a>.</p><p></p><p>The base pay range for this position is:</p><p></p>$49,400 - $67,925<p></p><p>Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.</p><p></p><p>If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company&#39;s plan. Commissions are based on individual performance and/or company performance. </p><p></p><p>The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.</p><p></p><p><b>Equal Employment Opportunity Statement: </b>Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.</p><p></p><p><b>EEO is the Law:</b> Applicants and employees are protected under Federal law from discrimination. To learn more, click <a target="_blank" href="https://www.dol.gov/agencies/ofccp"><span style="color:#0000ff"><u>here</u></span></a>.</p><p></p><p><b>Reasonable Accommodations:</b> Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.</p><p></p><p>If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form <a target="_blank" href="https://www.siemens-healthineers.com/en-us/careers/accommodation-for-disability">here</a>. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func&#64;siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status. </p><p></p><p><b>California Privacy Notice: </b>California residents have the right to receive additional notices about their personal information. To learn more, click <a target="_blank" href="https://www.siemens-healthineers.com/en-us/siemens-website-privacy-policy/state-rights">here</a>.</p><p></p><p><b>Export Control:</b> “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”</p><p></p><p><b>Data Privacy:</b> We care about your <a target="_blank" href="https://www.siemens-healthineers.com/careers/recruitment-application-privacy-notice"><span style="color:#0000ff"><u>data privacy</u></span></a> and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register <a target="_blank" href="https://careers.siemens-healthineers.com/global/en/jointalentcommunity">here</a> to get started. </p><p></p><p><b>Beware of Job Scams: </b>Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.</p><p></p><p><b>To all recruitment agencies:</b> Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. </p><p></p>