Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Quality

Job Sub Function:

Customer/Commercial Quality

Job Category:

Professional

All Job Posting Locations:

Prague, Czechia, Warsaw, Masovian, Poland

Job Description:

DePuy Synthes is recruiting for a CQ Specialist QMS/Compliants, located in Warsaw Poland.

Job Overview

The CQ Specialist, QMS / Complaints plays a critical role within QARA International by supporting the effectiveness and compliance of the Quality Management System (QMS), focusing on end‑to‑end handling of product complaints, vigilance, field action/recall and supporting the execution of other QMS elements. This role directly supports patient safety, regulatory compliance, and continuous improvement across DePuy Synthes’ international markets. The position offers strong exposure to global and local quality processes, cross‑functional collaboration, and regulated medical device environments.

Key Responsibilities

Support the execution and maintenance of the Quality Management System (QMS) in alignment with internal procedures and applicable global regulations.

Process, document, and track product complaints in accordance with regulatory and internal requirements, ensuring timely and accurate resolution.

Support complaint investigation activities, including data collection, trend analysis, documentation of findings, and follow-up of required actions.

Support regulatory reporting activities related to complaints, adverse events, and vigilance requirements, as applicable.

Support Field Actions, Recalls, and other post-market quality activities by maintaining documentation, tracking actions, and supporting execution in accordance with internal and regulatory requirements.

Maintain accurate quality records and ensure data integrity within quality systems and databases.

Support the execution of other QMS elements and quality processes as assigned, in accordance with company procedures.

Participate in audits, inspections, and internal assessments by preparing documentation and supporting responses.

Analyze complaint and quality data to identify trends, gaps, potential risks, and opportunities for continuous improvement within complaint and QMS processes.

Collaborate with cross-functional partners, including Manufacturing, R&D, Regulatory Affairs, and Customer Service, to support quality outcomes and effective issue resolution.

Contribute to continuous improvement initiatives that strengthen QMS effectiveness, regulatory compliance, patient safety, and product quality.

Qualifications

Education

Bachelor’s degree required in a scientific, engineering, quality, or related discipline.

Advanced degree in Quality, Regulatory, or Life Sciences preferred.

Experience and Skills

Required:

Typically 0–2 years of professional experience in Quality, Regulatory, Compliance, or a regulated industry environment.

Foundational knowledge of Quality Management Systems and controlled documentation.

Strong attention to detail and ability to manage quality records accurately.

Ability to analyze data, identify trends, and support root‑cause activities at a basic level.

Effective written and verbal communication skills.

Preferred:

Experience supporting medical device or pharmaceutical complaint handling processes.

Familiarity with global quality and regulatory standards (e.g., ISO 13485, FDA QSR, EU MDR).

Experience working with electronic QMS or complaint management systems.

Experience in an international or matrixed organization.

Other:

Languages: Proficiency in English required; Polish required for local operations.

Travel: Minimal travel anticipated (generally <10%, international as needed).

Certifications: Quality or Regulatory certifications (e.g., ASQ) preferred but not required.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

 Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

#LI-Hybrid

#DePuySynthesCareers

Required Skills:

Preferred Skills:

Audit Management, Business Behavior, Coaching, Compliance Management, Continuous Improvement, Data Analysis, Detail-Oriented, Goal Attainment, Internal Controls, Issue Escalation, Problem Solving, Process Oriented, Quality Control (QC), Quality Management Systems (QMS), Quality Standards, Regulatory Environment

The anticipated base pay range for this position is:

zł121,000.00 - zł194,350.00

Benefits:

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.

CQ Specialist QMS/Compliants

Description

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