CQ Analyst Complaints

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Job Function:

Quality

Job Sub Function:

Customer/Commercial Quality

Job Category:

Professional

All Job Posting Locations:

Bogotá, Distrito Capital, Colombia

Job Description:

Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. 

Overall, Purpose

Handling of Depuy Synthes LATAM product complaints processes in the applicable Quality Systems, in accordance with Standard Operating Procedures, regulations and quality standards.

Responsible for developing and delivering the regional product complaints metrics.

Responsibilities

• Responsible for the product complaint intake, including translation of the event description, as needed, ensuring availability of information to Franchises in the applicable system.

•Send acknowledgment letters to the sales force, confirming complaint receipt and its reference number.

•Prepare and send complaints closure letters to sales force in the local language, when applicable.

•Support training activities to sales force related to product complaint process.

•Support preparation of Quality Management System Review (QSMR) in regards to Product Complaints metrics.

•Support internal and external audits related to product complaint information. 

•Collaborates with Service Solutions, Medical Affairs, Brand Protection, Franchises, Business Partners and other areas, as applicable, to ensure appropriate product complaint management in LATAM.

•Lead and support COE continuous improvement initiatives.

•Support COE continuous improvement initiatives.

•Responsible for Power BIs / dashboards maintenance regarding product complaints data.

•Support on non conformances investigation when related to product complaint process.

•Support to Customer Service transactional activities regarding change requests, documents revision etc

Education

•Required: Business Biosciences, Engineering or equivalent field, or health-related discipline

Experience

•Minimum of 2 years’ experience in the Quality Area related to Medical Devices, Pharmaceutical or Consumer products

Knowledge, Skills and Abilities

•Spanish, English, Portuguese is a plus

•Proficiency in Microsoft Office (Word, Excel, power point)

•Analytical mindset

•Organizational skills

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

 

#LI-Hybrid

#DePuySynthesCareers

 

 

Required Skills:

 

 

Preferred Skills:

Business Behavior, Compliance Management, Continuous Improvement, Data Analysis, Data Compilation, Detail-Oriented, Execution Focus, Goal Attainment, Internal Controls, Issue Escalation, Process Oriented, Quality Control (QC), Quality Management Systems (QMS), Quality Standards, Regulatory Environment, Report Writing