Country Operations Specialist, Bulgaria

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

PURPOSE OF JOB

The P&C Country Operations Specialist (temporary contract) will be part of the People Support Solutions (PSS) chapter, working closely with colleagues across the broader PSS network to deliver country-specific people services.

In this role, you will play a key part in ensuring smooth and effective people operations. A significant part of your work will involve collaborating with a wide range of stakeholders, both internally and externally - including government authorities, external vendors such as payroll providers and HR agencies, as well as internal teams.

Your responsibilities will include supporting local payroll and benefits administration, coordinating recruiting activities, managing employment documentation and contracts, and ensuring compliant and efficient people processes. Through these activities, you will help create a seamless experience for employees and managers while maintaining strong alignment with local regulations and organizational standards.

JOB ACCOUNTABILITIES

Main tasks including but not limited to:

Payroll/Time

• Perform all related payroll and time management activities or manage the relationship with 3rd party vendors

Employee Lifecycle/Operations

• Issue employment contracts, store documents, and ensure financial stability through bank account maintenance.

• Provide support with sick leave certificates, highlight achievements with reference letters, and affirm dedication through employment and salary confirmations.

Benefits Operations

• Administer benefits, including enrollment, deduction, and payment processing.

• Set up and audit Workday or benefit administration systems, ensuring accuracy and integration.

• Conduct data auditing and reporting for legal and regulatory compliance.

• Support implementation of new/existing benefits programs and vendor management.

• Manage benefit vendors to ensure accuracy and high service levels.

• Assist with employee communications and policy updates.

• Act as an escalation point for benefits inquiries, ensuring end-to-end resolution.

• Identify and resolve process improvements to enhance efficiency.

Who you are

Core capabilities include:

• Living customer centricity through your day-to-day interactions (incl. needs anticipation, cultural awareness, managing one’s response)

• Demonstrating end-to-end accountability (incl. big picture and impact understanding, engaging others to ensure a successful outcome)

• Demonstrating problem-solving (incl. active listening, critical thinking, process improvements)

• Having a growth mindset (incl. taking risks and experimenting, seeking new learning opportunities, asking and giving feedback)

Further requirements

• We are seeking an individual with a degree and 3 years or more of related experience in customer service or related Human Resources area. 

• Experienced and efficient handling of standard IT-applications, preferably Google suite

• Knowledge of Workday HR Processes

• Knowledge of local payroll, tax and benefit regulations

• Knowledge of local statutory reporting requirements

• Communication skills in English (written and spoken) are essential

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.