Content & Communications Manager

Who is Shift? At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do. We’ve helped solve the credit and payment pain points for more than 30,000 businesses, providing over $6 billion in aggregate funding. Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 300 people who are always looking to deliver better outcomes for Australian businesses. ABOUT THE ROLE The Content & Communications Manager is responsible for turning Shift’s expertise and insights into clear, credible content for customers, brokers, partners, employees, and external stakeholders. The role owns the editorial process from brief through to publication. This includes developing content plans, shaping narratives, writing and editing substantial communications, coordinating contributors, and managing the production of major content programs. A key focus is supporting Shift’s thought-leadership and corporate communications priorities, including the SME Economy Index, corporate reporting, executive communications, and strategic business announcements. The role is suited to a strong writer and editor who can independently make sense of complex subject matter, identify the real story, and produce content that is useful, evidenced, and appropriate for its audience. DUTIES & RESPONSIBILITIES - Own Shift’s editorial calendar, content pipeline, and review process. - Translate research and complex subject matter into clear, credible content. - Write and edit reports, articles, executive communications, presentations, website copy, and strategic announcements. - Manage the editorial delivery of the SME Economy Index and other flagship content programs. - Adapt core content for employee, customer, broker, partner, media, and external audiences. - Coordinate subject-matter experts and senior stakeholders from brief through approval. - Provide publication-ready content to Internal Communications, Creative, Digital, and PR. - Maintain editorial quality, factual accuracy, version control, and alignment with Shift’s messaging and tone of voice. - Support issues and crisis communications through research, drafting, and message development. SKILLS & EXPERIENCE - Exceptional writing and editing skills. - Strong editorial judgement and attention to detail. - Ability to simplify complex information and identify the key message. - Strong communication and stakeholder-management skills. - Highly organised with strong project-management capability. - Confident working with data, research, and source material. - Proficient in Microsoft 365. - Curious, adaptable, and comfortable using AI tools. - 5+ years' experience in content, communications, journalism, marketing or a related role. - Strong experience writing, editing, and producing content for diverse audiences. - Experience delivering thought leadership, corporate communications, or large content projects. - Experience managing stakeholders, competing priorities, and tight deadlines. - Experience working with senior leaders and subject-matter experts. - Experience in financial services, fintech, professional services, or a related industry is desirable. QUALIFICATIONS - Bachelor’s degree in Communications, Journalism, Marketing, Public Relations, Business, or a related field. - Equivalent professional experience in content, editorial, or corporate communications will also be considered. #LI-SA1 Key benefits: - Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business. - Be involved – come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy. - Flexible working environment – we’re headquartered in North Sydney with state-based workplaces and offer a flexible work policy. - Family support – industry leading 26 weeks paid parental leave. - Purpose built spaces within our office – designed for collaboration, brainstorming, socialising, and focused work. - Range of benefits supporting your physical, psychological and financial wellbeing. From a day off on your birthday to excellent end of trip facilities. #LI-Hybrid