Consumer Research Manager

Job Title

Consumer Research Manager

Job Description

Your role:

• Champion for the voice of consumer during product development phase and to provide inputs as needed to ensure consumer centric product developments from creation to launch (ITM)
• Developing the overall consumer test plans for the proposition and/or product development projects, including validation and claim substantiation. •Independently plan, design, execute, analyze and report consumer studies using both qualitative and quantitative methodologies internally or with external agencies.
• Thoroughly understand the user experience and usability of relevant Philips and competitor products, in order to guide the project teams in decision making, based on user experience.
• Develop all user requirements (usability, experience, performance)and identify the key drivers of ratings and reviews, and work with cross-functional project teams to ensure they are met in validation testing, ensuring high consumer satisfaction with our products
• Network with different stakeholders (CMM, Designer, Project Management, Technical team, Quality) and report on progress at relevant intervals & milestones through written reports and verbal presentations.
• Challenge the status quo and contribute to continuous improvement initiatives, in order to improve, standardize and document our ways of working in a way that enables timely delivery on business objectives.
• Regular monitoring of competitive landscape around the world.

You're the right fit if:

• Bachelor degree or higher education in any of these fields: Human Factors; Psychology; Behavioral sciences; Sensory Science; Industrial Design; Interaction Design; Ergonomics; Human Computer Interaction; Engineering, amended with relevant education or experience in consumer research.
• You have excellent written and verbal communication skills. Required to have min. English standard of CET-6 and above.
• A proven track record and at least 5 years of experience in product development, user experience or product research. Experience in pre-development and product development of consumer products is an added advantage.
• Able to demonstrate independent plan, execute and report consumer studies.
• Solid research execution skills and experience, including the moderation of in-person qualitative research.
• Experience working directly with market research firms in guiding and monitoring outsourced research projects.
• Ability to balance extreme attention to detail with a can-do attitude and pragmatic problem solving for fast study execution.
• You thrive in a fast-changing dynamic and cross-functional work environment.
• You are a team player who can build and maintain relationships with relevant stakeholders across different levels within the organization.
• Have an interest in Grooming & Beauty products and new technology.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.