Compliance Manager, WC&BE Investigations – Triage Lead (JAPAC)

<h2><b>Career Category</b></h2>Compliance<h2></h2><h2><b>Job Description</b></h2><p>The Compliance Manager, WC&amp;BE Investigations – Triage Lead (JAPAC) serves as the regional intake and triage lead for reports of alleged violations of Amgen’s compliance policies across the JAPAC region. This role is part of <b>Worldwide Compliance &amp; Business Ethics (WC&amp;BE) Investigations</b>, the team responsible for leading internal compliance investigations globally.</p><p>The position reports to the <b>Director, Compliance Investigations </b>and partners closely with regional Human Resources, Legal, Audit, Finance, Healthcare Compliance Leads, and other stakeholders to ensure timely, accurate, and risk-appropriate routing of matters for investigation.</p><div></div><p><b>The Role</b></p><p>The Triage Lead plays a critical role in Amgen’s risk-management and compliance framework. The role involves identifying potential compliance issues in reports from various sources, conducting initial fact-gathering, reviewing transactional and system data, performing triage analysis, and documenting outcomes in the WC&amp;BE system of record.</p><p>The successful candidate will demonstrate strong analytical capability, sound judgment, and the ability to navigate the regulatory complexity and cultural diversity across JAPAC markets.</p><p><b>Location:</b> Shanghai</p><div></div><p><b>Responsibilities</b></p><p><b>Triage &amp; Case Intake</b></p><ul><li>Identify compliance issues from hotline reports, internal referrals, and other sources.</li><li>Conduct fact-gathering, including stakeholder outreach, document review, and internal company system checks (e.g., C3, SAP, Concur, Salesforce).</li><li>Analyze available information, assess urgency and risk level, and recommend case disposition.</li><li>Present triage assessments to regional WC&amp;BE Investigations team and legal, who make up the regional triage committee.</li><li>Document triage decisions and rationale for decisions in our system of record with clarity and accuracy.</li></ul><p><b>Regional Leadership &amp; Stakeholder Engagement</b></p><ul><li>Assign tasks to cross-functional partners such as HR/Staff Relations, Legal, Healthcare Compliance Leads, and Audit as appropriate.</li><li>Build strong relationships with regional partners to facilitate timely information flow and shared understanding of triage decisions.</li></ul><p><b>Compliance Expertise</b></p><ul><li>Develop and maintain expert knowledge of Amgen’s Healthcare Compliance Policies, Standard Operating Procedures, and relevant JAPAC laws and regulations.</li><li>Apply compliance knowledge to assess interactions with Healthcare Organizations and Healthcare Professionals.</li></ul><p><b>Data Quality, Reporting &amp; Process Improvement</b></p><ul><li>Perform data quality checks and trend analysis, escalating concerns where appropriate.</li><li>Support the Investigations Director with regional triage metrics and executive-level reporting.</li><li>Identify opportunities for workflow improvements and contribute to implementation proposals.</li></ul><p><b>File &amp; Knowledge Management</b></p><ul><li>Manage investigation-related files, ensure proper documentation retention, and extract necessary supporting data from internal systems.</li></ul><div></div><p><b>Basic Qualifications</b></p><ul><li>Bachelor’s degree with at least 4 years of compliance experience.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Experience in internal investigations, compliance monitoring, or audit, preferably within the pharmaceutical or healthcare industries.</li><li>Strong analytical skills with the ability to assess varied, incomplete, or high-volume information.</li><li>Excellent verbal and written communication skills, including the ability to present concise and defensible triage decisions.  Fluent in English and Mandarin Chinese (other Asian language also preferred e.g. Japanese, Korean). </li><li>Strong organizational and multi-tasking skills and ability to prioritize multiple matters with minimal supervision.</li><li>High familiarity with technology and data with comfort using systems such as Microsoft Office, SAP, Concur, EthicsPoint, Salesforce based platforms.</li><li>Ability to work effectively across cultures and time zones in a complex regional environment.</li><li>Demonstrated ability to maintain confidentiality and handle sensitive matters with professionalism.</li></ul><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p>.