Companion Animal Account Manager, West London and Thames Valley – M4 Corridor

Job Description

With an exciting pipeline of pharmaceutical launches alongside trusted, established brands, our sales team continues to support meaningful opportunities for veterinary customers, their clients, and our business.
In this role, as a field‑based Account Manager covering Berkshire, Oxford & West London, you will be the primary point of contact for Companion Animal Veterinary customers, responsible for delivering growth across our existing portfolio and supporting the launch of new products.

Responsibilities:

• Assessing, forecasting, developing plans and reviewing sales to achieve quarterly and annual targets
• Taking ownership and accountability for all activity within assigned accounts and territory - planning and organising time and resources effectively to meet objectives
• Uncovering customer needs, identifying opportunities and delivering recommendations for joint commitment plans with your customers
• Effectively managing internal relationships to provide the optimal level of service for your customers
• Building long-term sustainable and profitable relationships with all relevant personnel in veterinary businesses
• Adapting sales approach to meet the needs of the contact objective, customer needs and customer commitment required to the varying different types of customers in a veterinary business.
• CRM: Delivering on KPIs on call cycle planning and updating and maintenance of customer records

Your Profile:  

A strong sales background in Animal Health (desirable). We would also love to hear from you if you have sales experience in Human Health or B2B health industries.

Commercial & strategic thinking

• Ability to prioritise accounts appropriately based on existing sales and potential
• Can interpret sales data and turn insight into action
• Manage opportunity and risk

Customer Centric Behaviours

• Understands the customer’s business, ie pressures, decision drivers and pet owner behaviours
• Adapts communication style as appropriate to audience
• Confident having constructive commercial conversations
• Rapid rapport building with excellent communication, networking and interpersonal skills

Ownership & Accountability

• Takes ownership of territory outcomes
• Plans ahead
• Comfortable with being measured against clear KPIs

Teamwork & Collaboration

• Competency and confidence presenting
• Works effectively with internal teams and shares best practices
• Manage internal relationships to provide optimal service for customers
• Proficiency with Microsoft programmes

Required Skills:

Account Management, Account Management, Adaptability, Animal Health Care, Building Customer Loyalty, CiviCRM, Contract Management, Customer Needs Assessments, Customer Relationship Management (CRM) Software, Customer Satisfaction, Data Analysis, Forecasting, Identifying Sales Opportunities, Industry Knowledge, Industry Trends, Market Analysis, Operational Delivery, Poultry Management, Product Portfolio Management, Relationship Management, Sales Objectives, Sales Process Management, Sales Target Achievement, Stakeholder Relationship Management, Veterinary Consulting {+ 2 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Remote

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

05/25/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.