Commercial Operations Senior Specialist

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Life Sciences, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. 

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today:  time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.

We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory.

It’s all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we’re just beginning. Working together, let’s put our time and talents together to advance human health for tomorrow.

Learn about the Danaher Business System which makes everything possible.

The Customer Support Senior Specialist is responsible for accurate and timely execution of customer orders from order receipt through invoice. The role coordinates quotations, proforma invoices, order processing, delivery follow-up, local vendor supplies and customer communication to support on-time delivery, customer satisfaction and backlog liquidation.

The position works across internal functions and external vendors to ensure orders are processed error-free in Oracle and Service Max, risks are identified early, and customers receive clear, timely updates.

This position reports to the Operations Manager and is part of the operations located in Bengaluru and will be an on-site role.    

In this role, you will have the opportunity to:

·         Execute the complete order-to-invoice cycle, including order validation, entry, amendments, shipment coordination, invoicing and document closure.

·         Prepare and send accurate customer quotations and proforma invoices within agreed turnaround times, ensuring commercial details, taxes, pricing and terms are correctly reflected.

·         Process transactions accurately in Oracle and ServiceMax, maintain complete records, and prevent order-entry, billing and documentation errors through disciplined checks.

·         Monitor open orders and proactively liquidate backlog by resolving holds, coordinating material availability and escalating delivery risks with clear ownership and follow-up.

·         Coordinate with logistics, supply chain, sales, service, finance and other stakeholders to improve on-time delivery and reduce lead time from order receipt to shipment.

·         Manage local procurement requirements by obtaining vendor quotations, placing and tracking supply requests, validating documentation and supporting timely receipt of locally supplied items.

·         Provide responsive customer communication on order status, delivery commitments, documentation and issue resolution, while supporting customer satisfaction and continuous process improvement.

The essential requirements of the job include:

·         Bachelor’s degree in any stream from a recognized institution.

• Good written and verbal communication skills in English and verbal fluency in one or two regional languages.

·         5+ years of customer service, order management or order execution experience, including hands-on responsibility for order-to-invoice activities, customer communication and delivery coordination.

·         Working experience with an enterprise resource planning system, preferably Oracle, and a field service or service management platform such as ServiceMax; proficiency in standard office productivity tools Excel and operational reporting.

It would be a plus if you also possess previous experience in:

·         Life sciences, diagnostics, medical devices or another regulated customer-service environment.

·         Local vendor coordination, backlog reduction, quotation management and proforma invoice processing.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.