Commercial Education Manager - MEA | Johnson & Johnson MedTech | Dubai - UAE

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Medical Affairs Group

Job Sub Function:

Professional Medical Education

Job Category:

Professional

All Job Posting Locations:

Dubai, United Arab Emirates, Riyadh, Saudi Arabia

Job Description:

About Surgery

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for Commercial Education Manager - MEA.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

Saudi Arabia - Requisition Number: R-100775

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

Purpose:

The Commercial Education Manager – MEA is responsible for developing and executing the regional commercial capability strategy to build a high-performing, customer-centric organization. The role ensures that sales, marketing, distributor, and commercial teams possess the knowledge, skills, and behaviors required to achieve business objectives and deliver exceptional customer value.

The position partners closely with Commercial Leadership, Marketing, Professional Education, Human Resources, Medical Affairs, and Global Learning teams to design and implement training programs that accelerate onboarding, strengthen selling capabilities, improve product expertise, and drive consistent commercial execution across the Middle East and Africa region.

You will be responsible for:

Commercial Capability Strategy

• Develop and execute a regional commercial education and capability-building strategy aligned to business priorities.
• Identify capability gaps across sales, marketing, distributor, and leadership teams.
• Create annual learning plans that support strategic growth initiatives, product launches, market expansion, and organizational transformation.
• Establish competency frameworks and learning pathways for commercial roles.

Sales Excellence & Commercial Training

• Design and deliver training programs focused on:
  • Consultative and value-based selling
  • Customer engagement and account management
  • Strategic territory planning
  • Negotiation and influencing skills
  • Clinical and product knowledge
  • Competitive differentiation
  • Distributor capability development
  • Leadership and coaching effectiveness
• Embed recognized sales methodologies and commercial excellence frameworks across the organization.
• Support field coaching programs that improve selling effectiveness and customer interactions.

Onboarding & Employee Development

• Lead onboarding programs for new commercial employees.
• Create structured and development pathways for sales representatives, sales managers, marketers, and commercial leaders.
• Develop certification programs to ensure competency and readiness.
• Support succession planning through targeted capability development initiatives.

Learning Design & Delivery

• Design engaging learning experiences using a blend of classroom, virtual, digital, and experiential learning methodologies.
• Facilitate regional workshops, leadership programs, sales meetings, and capability-building events.
• Leverage modern learning technologies and digital platforms to enhance learner engagement and scalability.
• Create and maintain high-quality learning content and educational resources.

Product & Launch Readiness

• Partner with Marketing and Medical Affairs to ensure commercial teams are fully prepared for new product launches and portfolio updates.
• Develop launch readiness training programs and certification requirements.
• Ensure field teams can effectively communicate product value propositions and clinical benefits.

Performance Coaching & Field Effectiveness

• Collaborate with sales leaders to build a coaching culture across the organization.
• Conduct field observations and training needs assessments.
• Support managers in developing coaching capabilities and performance improvement plans.
• Use customer feedback and performance data to identify development opportunities.

Cross-Functional Collaboration

• Partner with regional and country leadership teams to align learning priorities with business objectives.
• Work closely with Human Resources to support talent development initiatives.
• Collaborate with Global Education and Commercial Excellence teams to localize and deploy global programs.
• Coordinate with Compliance, Regulatory, and Medical Affairs to ensure training content meets all applicable standards.

Measurement & Continuous Improvement

• Establish learning metrics and capability dashboards.
• Monitor training effectiveness through assessments, certifications, field observations, and business performance indicators.
• Measure the impact of learning initiatives on commercial outcomes.
• Continuously refine programs based on participant feedback and business needs.

Qualifications / Requirements:

Education

• Bachelor’s degree required.
• Advanced degree preferred(MBA, Business, Marketing, Organizational Development, Learning & Development, or related discipline).

Experience

• Minimum 8–10 years of experience in sales, marketing, commercial excellence, learning & development, or commercial education within the healthcare, medical device, pharmaceutical, or life sciences industry.
• Demonstrated success in developing and delivering commercial capability programs.
• Experience supporting multi-country organizations and diverse commercial teams.
• Strong understanding of healthcare commercial environments and customer engagement models.
• Previous experience in field sales or sales leadership strongly preferred.

Skills & Competencies

• Strong understanding of sales excellence and commercial effectiveness principles.
• Exceptional facilitation and presentation skills.
• Expertise in adult learning methodologies and capability development.
• Strategic thinking with strong execution discipline.
• Ability to influence senior stakeholders and drive change within a matrix organization.
• Strong project management and organizational skills.
• Data-driven approach to measuring capability and performance outcomes.
• Excellent communication and stakeholder management skills.
• High level of business acumen and customer focus.

Travel Requirements

• Regional and international travel up to 40–50% to support training delivery, field coaching, leadership development, and capability-building initiatives.

Success Measures

• Improvement in commercial capability assessment scores.
• Sales onboarding effectiveness and speed to productivity.
• Certification and training completion rates.
• Sales force effectiveness and customer engagement metrics.
• New product launch readiness and execution.
• Leadership coaching effectiveness.
• Employee engagement and development outcomes.
• Contribution to commercial growth and business performance objectives.

 

 

Required Skills:

 

 

Preferred Skills:

Brand Marketing, Channel Partner Enablement, Coaching, Digital Strategy, Global Market, Learning Materials Development, Medical Affairs, Medical Communications, Organizing, Process Improvements, Program Management, Sales Enablement, Sales Presentations, Strategic Sales Planning, Strategic Thinking, Technical Credibility, Training People