Clinical Specialist, Joint Replacement - Norwich, Connecticut

Clinical Specialist, Joint Replacement

As a Clinical Specialist at Stryker, you will help improve orthopedic surgeries around the world and play a direct role in our mission of making healthcare better. In this role, you will build deep clinical and technical expertise across both robotic (Mako SmartRobotics™) and manual orthopedic procedures. You will support surgeons in the operating room by assisting with pre-operative planning, case preparation, system setup, and real-time procedural workflows to ensure safe, accurate, and efficient outcomes.

You will gain hands-on experience working with Mako technology—including CT-based planning, implant sizing, registration, and intra-operative support—while also developing strong competency in manual procedures, instrumentation, and OR protocols. Through shadowing experienced team members, supporting product demonstrations, and participating in labs and education programs, you will learn the systems, processes, and best practices that define world-class clinical support.

This role requires adaptability, steady composure, and strong problem-solving in a fast-paced surgical environment. Because patients’ needs don’t follow business hours, you will also participate in on-call coverage, including evenings, weekends, and holidays, to ensure uninterrupted support for urgent cases and time-sensitive customer needs.

What You Will Do

• Gain competency in solo case coverage for manual and robotic procedures through hands-on training.
• Assist surgeons with pre-operative CT-based planning, implant sizing, and positioning using advanced software.
• Support full case preparation, including instrumentation checks, equipment setup, and OR readiness.
• Troubleshoot technical issues confidently and efficiently in the operating room.
• Learn and support workflow for daily account coordination, including inventory management and logistics.
• Shadow experienced teammates to understand territory dynamics and surgeon preferences.
• Participate in product demonstrations, cadaver labs, education programs, and customer training events.
• Build and maintain strong, trust-based relationships with surgeons, OR staff, and cross-functional partners.
• Manage administrative tasks related to accounts, system updates, and case documentation.
• Collaborate with sales partners to ensure seamless execution and a unified customer experience.
• Complete required trainings, competencies, and certifications.
• Provide on-call coverage during evenings, weekends, and holidays.
   

• Minimum Required: Bachelor’s degree OR Associate degree with 4 years of professional and/or related experience OR High school diploma with 6 years of professional and/or related experience
   

• 1 year of relevant work experience.
• Previous clinical experience (nursing, physical therapy, surgical technology, athletic training, personal training, medical scribing, etc.).
• Extracurricular involvement such as community service, leadership organizations, or athletic teams.
   

• This position requires the handling of instruments that may have been contaminated by blood or bodily fluids. In compliance with Occupational Safety and Health Administration (OSHA) regulations, Stryker will provide a safe working environment for all employees.
• Ability to lift, push, pull, and carry up to 50 lbs.
• Ability to stand for extended periods.
• Ability to manage stressful OR situations with professionalism and focus
• Exerting up to 50 lbs of force occasionally and/or up to 20 lbs of force constantly to move objects.
• Must have a valid driver’s license.
• Fluency in written and spoken English required.
   

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.