Clinical Complaint Specialist

Bring more to life. 

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?  

At Masimo, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.   

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. 

Masimo is a global medical technology company that develops and produces a wide array of industry-leading monitoring technologies, including non-invasive measurements, sensors, patient monitors, and automation and connectivity solutions. Our mission is, Masimo innovations empower clinicians to transform patient care. When you join our team, you’ll be part of a culture that’s driven by passion, challenging the status quo, and making an impact in the lives of others. 

Learn about the Danaher Business System which makes everything possible. 

The Clinical Complaint Specialist is responsible for the clinical assessment, evaluation, and processing of medical device complaints in support of regulatory compliance and product safety activities. This role applies clinical expertise to evaluate complaint events, assess potential patient impact, determine regulatory reportability, support investigations, and ensure accurate complaint documentation.

This position reports to the Director, Quality Customer Complaints and is part of the Quality Compliance team located in Irvine, CA and will be an on-site role.   

In this role, you will have the opportunity to: 

• Review, evaluate, and process medical device complaints in accordance with applicable regulations, company procedures, and quality system requirements.
• Perform clinical assessments of complaint events to determine severity, potential patient impact, and device-relatedness.
• Evaluate complaints for regulatory reportability, including Medical Device Reporting (MDR), vigilance reporting, and other applicable global adverse event reporting requirements.

The essential requirements of the job include:

• 3+ years of clinical nursing or direct patient care experience.
• Registered Nurse (RN), Bachelor of Science in Nursing (BSN), or equivalent clinical degree.
• Ability to interpret medical records, clinical documentation, and adverse event information.

It would be a plus if you also possess previous experience in: 

• Experience in the medical device, biotechnology, pharmaceutical, diagnostics, or healthcare industry.
• Experience with complaint handling, adverse event reporting, post-market surveillance, or quality systems.
• Knowledge of FDA Medical Device Reporting requirements (21 CFR Part 803), complaint handling requirements (21 CFR Part 820), and applicable international vigilance regulations.

Masimo, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. 

The annual salary range  for this role is $80,000 - $100,000.  This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.  

This job is also eligible for bonus/incentive pay.  

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.  

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.  

Bonus / Incentive Pay  

10% of annual base salary   

This job is also eligible for bonus / incentive pay.  This is the target earnings as % of base annual salary, subject to objective eligibility criteria and performance conditions as set out in the applicable scheme terms and conditions.   

This job is also eligible for a comprehensive package of benefits. Details regarding these benefits will be provided separately.  

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

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We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com.