Clinical Applications Specialist

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

As a Clinical Applications Specialist, you’ll play a pivotal role in driving the adoption and foundational learning of a data management platform designed to improve patient care and clinic efficiency for Omnipod, and ensuring its seamless integration and usage within healthcare clinics.

In this role, you’ll engage with healthcare providers (HCPs) and clinics’ staff within assigned region, to onboard them onto the data platform and subsequently offer technical support, training, and troubleshooting to ensure smooth adoption without disrupting clinic operations. You’ll also strengthen the Omnipod ecosystem by enabling easy patient data analysis, enhancing HCP data awareness and confidence, while empowering people with diabetes to collaborate effectively with their providers and achieve health goals.

We’re looking for:

• A passionate problem solver wanting to make a difference with healthcare technology

• A quick learner interested in building technical skills to complement business or clinical experience

• A customer-focused professional dedicated to delivering an exceptional experience for HCP’s and customers

• A proven collaborator who works effectively with both internal and external stakeholders

Responsibilities

Drive Platform Adoption and Adherence

• Teach and tailor communications to healthcare providers to proactively address customer needs and effectively lead clinic onboarding for data platform adoption

• Identify patients on Omnipod to target a smooth transition or onboarding onto the data platform

• Diagnose and mitigate providers’ current platform and reporting challenges through consultation, education, and instruction,

• Present data platform by crafting a compelling value proposition that differentiates from competitors, offering in-depth technical and educational expertise to address customer inquiries/concerns

Demonstrate your Expertise

• Educate HCPs on new platform features, initiatives, and capabilities

• Analyze problems, identify root causes, and implement solutions that resolve provider issues related to the data platform, ensuring timely solutions to minimize disruptions, both virtually and in-person

• Cultivate and strengthen relationships with the clinic (HCPs, administrative staff, etc.), positioning yourself as a subject matter expert in driving efficiencies for HCPs with data management of patients with diabetes

• Support ongoing use of platform, soliciting and capturing feedback on ongoing innovation and product enhancements

Collaborate for Impact

• Collaborate with regional business leaders and stakeholders to execute on region priorities and deliver high-quality customer onboarding and training on the data platform, ensuring a coordinated approach to drive adoption and long-term usage success

• Collect customer feedback to share with product management franchise team for continuous quality improvement

• Collaborate with Customer Care team for clinical requests and troubleshooting as needed

Education and Experience

• Bachelor’s degree (strongly preferred) with 1-3 years of sales or clinical experience and demonstrated success; Associate degree (minimally required)

• Professional, up-to-date credentials and/or certifications (i.e., Certified Diabetes Educator, Registered Dietitian, or Registered Nurse) preferred

• Experience onboarding clients to a data platform or service (preferred) and/or medical device sales experience

• Experience in diabetes management (not required)

Skills

• Excellent communication skills, both oral and written

• Strong influencing skills

• Ability to execute assigned regional deliverables

• Ability to distill technical and clinical workflow processes into simplified steps

• Ability to work in a fast-paced environment and manage multiple priorities effectively

• Strong collaborator with the goal to deliver successfully

• Ability to understand, troubleshoot, and provide solutions for technology-related issues

• Proficiency with technology and clinical workflow systems (both large data systems as well as personal devices, such as insulin pumps and continuous glucose monitors)

• Ability to understand data analytics and how to extract insights

Physical Requirements

• Valid driver’s license required. Must reside within the geographic area of the assigned area.

• This position is field-based and requires regular business travel, within a set geographic region. Overnight travel is estimated at 50% but will flex depending on business needs.

• Ability to carry and transport professional product samples and literature.