Role Purpose
The Clinical Application Specialist will be responsible for providing clinical, technical, and application support for Radiometer solutions across the full customer journey, from pre-sales engagement and product demonstrations through installation, validation, user training, troubleshooting, and post-go-live follow-up.
This role will act as a key partner to the sales, service, IT, and business teams to ensure successful customer adoption, high-quality implementation, and strong customer satisfaction. The position will also support business growth by strengthening customer confidence, demonstrating clinical value, and positioning Radiometer as the partner of choice.
Product Scope
The role covers Radiometer Diagnostics solutions, including but not limited to:
Blood Gas Analyzers
- ABL90 FLEX
- ABL90 FLEX PLUS
- ABL800
Immunoassay
Sampling Devices
Data Management System
Key Responsibilities
Pre-Sales and Commercial Support
- Support the sales team during customer meetings, opportunity development, product demonstrations, evaluations, and trials.
- Present Radiometer solutions, clinical value, workflow benefits, and technical differentiation to customers.
- Address customer clinical and technical questions during the sales process.
- Support competitive analysis, product positioning, and customized customer solutions.
- Work closely with business and sales managers to align the right solution with customer needs.
- Contribute to customer confidence and strengthen Radiometer’s position as a preferred partner.
Product Training and User Enablement
- Assess customer knowledge levels and identify training needs.
- Deliver structured training on product operation, maintenance, sampling, workflow usage, and clinical interpretation.
- Provide training materials, presentations, quick guides, and practical demonstrations.
- Validate user competency and ensure proper end-user understanding of Radiometer platforms.
- Reduce user errors through effective training, coaching, and continuous education.
Installation Verification and Validation Support
- Support customers during installation verification, validation, and go-live preparation.
- Prepare and guide customers through validation plans and protocols.
- Ensure quality control and compliance requirements are followed.
- Review validation results and support documentation completion.
- Obtain customer sign-off confirming system readiness and successful validation.
Troubleshooting and Application Support
- Respond to customer inquiries in a timely and professional manner.
- Identify and troubleshoot application-related issues, including instrument, sampling, user error, middleware, and workflow-related challenges.
- Perform root cause analysis and provide corrective actions.
- Escalate service-related issues to the service team when required.
- Work closely with service and IT teams to ensure proper installation, configuration, and issue resolution.
- Educate customers to prevent issue recurrence and maintain quality of results.
Post-Go-Live Follow-Up and Customer Retention
- Conduct follow-up visits or calls after installation and go-live.
- Review system performance, usage, and customer feedback.
- Identify gaps requiring retraining or additional support.
- Build and maintain strong relationships with end users, laboratory managers, clinicians, biomedical teams, IT teams, and key decision makers.
- Support customer retention and identify future opportunities within existing accounts.
Regional Product and Marketing Support
- Lead or support product application and marketing activities in the region.
- Develop strong partnerships with key decision makers in major accounts.
- Identify market opportunities and support business growth initiatives.
- Capture customer feedback and share insights with relevant internal teams.
Key Stakeholders
Internal Stakeholders
- Sales Team
- Business Managers
- Service Team
- IT Team
- Marketing Team
- Regional Leadership
- Cross-functional Support Teams
External Stakeholders
- Laboratory Managers
- Clinicians
- End Users
- Biomedical Teams
- Hospital IT Teams
- Tender and Contract Departments
- Key Decision Makers in major accounts
Required Qualifications And Experience
- Bachelor’s degree in clinical laboratory science, Biomedical Science, Biotechnology, Biomedical Engineering, or a related scientific discipline.
- Minimum 5 years of experience in clinical application, product application, diagnostics, laboratory, POCT, or IVD-related roles.
- Previous experience in sales support or product application support is required.
- Strong experience in Diagnostics, Laboratory, or Point-of-Care Testing is a must.
- Strong understanding of the sales process, from lead generation and opportunity development to deal closure and customer retention.
- Fluent in English and Arabic.
Required Technical Skills
- Strong knowledge of laboratory workflows and diagnostic testing environments.
- Experience with POCT, blood gas, immunoassay, or related IVD platforms.
- Good understanding of validation, verification, quality control, troubleshooting, and user training processes.
- Ability to support customers from pre-sales stage through implementation and post-go-live support.
- Ability to work closely with service and IT teams on installation, middleware, and workflow-related topics.
Required Behavioral Competencies
- Excellent customer relationship management skills.
- Strong ability to engage key decision makers at different levels within the IVD industry.
- Strong communication and presentation skills.
- Ability to explain clinical and technical concepts clearly.
- Team player with strong cross-functional collaboration skills.
- Ability to manage priorities and customize solutions for large and complex accounts.
- Strong problem-solving and troubleshooting mindset.
- Commercial awareness and ability to identify market opportunities.
- Ownership, responsiveness, and customer-focused approach.
KPIs / Success Measures
- Successful validation and customer sign-off.
- High customer satisfaction.
- Reduction in user errors.
- Fast and effective issue resolution.
- Minimized customer downtime.
- Positive impact on pre-sales opportunities.
- Effective training delivery and user competency.
- Strong collaboration with sales, service, IT, and business teams.
- Contribution to customer retention and account growth.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.