Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution.
- Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
We have an opportunity for the role of Clinical Account Representative within our Toxicology division, based in Overland Park, KS; this is an onsite role.
Our Toxicology business delivers occupational health and substance abuse screening solutions that help employers, laboratories, clinics, and government agencies make informed decisions while supporting safe and productive workplaces.
As the Clinical Account Representative, you’ll have the chance to serve as a trusted partner to occupational health clinics within the eScreen network. You will support territory growth through relationship management, issue resolution, customer education, and account development activities.
What You’ll Work On
- Manage a portfolio of contracted clinic partners and support revenue growth through ongoing account management and relationship building.
- Serve as the primary contact for clinic questions, operational issues, and service concerns, driving timely resolution.
- Support onboarding, implementation, and follow-up activities for new clinic partners in partnership with training and regional leadership teams.
- Review clinic utilization and performance data to identify trends, opportunities, and areas needing attention.
- Educate clinics on eScreen products and services while promoting adoption and increased utilization.
- Partner with quality, customer service, national accounts, occupational health, and clinic solutions teams to resolve escalated issues.
- Discuss clinic commitments and opportunities that support mutual business growth and customer satisfaction.
- Maintain accurate clinic demographic information and account records across multiple systems.
- Document customer interactions, outreach efforts, complaints, and resolutions within CRM platforms.
- Prepare recurring and ad hoc reports for clinic partners and internal stakeholders.
- Support special projects and territory initiatives as assigned.
Required Qualifications
- Associate degree or equivalent combination of education and experience.
- 2+ years of professional experience in customer service, account management, client services, sales support, or customer success.
- Experience managing customer relationships through phone and email communication.
- Experience handling multiple customer issues or accounts simultaneously while maintaining accuracy and follow-through.
- Experience using Microsoft Office applications, including Excel for reporting and data management.
Preferred Qualifications
- Associate or bachelor's degree in Business, Communications, or a related field.
- Experience supporting customers within healthcare, occupational health, diagnostics, laboratory services, or related industries.
- Experience working with CRM platforms and customer account management tools.
- Experience reviewing account utilization, performance metrics, or customer trends to guide account activities.
- Knowledge of Alere eScreen products, services, or occupational health programs.
- Experience coordinating customer onboarding, implementation, or training activities.
- Experience managing customer escalations and cross-functional issue resolution efforts.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, and on Facebook at https://www.facebook.com/AbbottCareers.
The base pay for this position is
$18.45 – $36.85/hour
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
TOX ARDx Toxicology
LOCATION:
United States > Overland Park : 6300 Sprint Parkway
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
No
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Keyboard use (greater or equal to 50% of the workday)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf