Cell Therapy Operations and Account Manager

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Summary

The Manager, Cell Therapy Operations and Account Manager (CTOAM) plays a critical role in
a) the commercial success of BMS’s innovative cellular therapies by coordinating the country-wide management of the onboarding of CAR T centers in Switzerland as well as continuous update of their capabilities according to state-of-the-art standards.
b) Develop and implement account plans of CAR T treaters as well as the key referrers and giving input to the cross-functional development of the national brand strategies.

The CTOAM will compliantly engage accounts in his/her geography, cultivate strong customer relationships, determine/address CAR T onboarding and support logistical needs, and manage a best-in-class CAR T center onboarding process for the assigned centers as well as their continuous update of their capabilities. The CTOAM is responsible to ensure that all site-specific trainings (e.g. education on the process, the product handling, disease management, etc.) are conducted by the appropriate, functional BMS roles. Additionally, he/she will gather market insights and define and monitor relevant KPIs to optimize execution and customer experience. While the role if field-based, the CTOAM plays a critical role within the CT cross functional team.

CAR T Site onboarding and updating of capacities:

• Accountable for the coordination of site-specific process steps during onboarding, launch and ongoing support phase of BMS’s cell therapies in all Swiss centers.
• Lead an organized and efficient onboarding process for selected centers within Switzerland through collaboration with cross-functional BMS team members and site account stakeholders including clinical staff of different disciplines, ICU, department decision makers, pharmacy, laboratory, supply and distribution, purchasing, operations.
• Engage with selected CAR T centers which are not yet onboarded, to evaluate site-specific onboarding needs and capacity with the objective to develop site-specific onboarding plans and specify timeframes for completion in an ongoing manner and for further indications.
• Maintain frequent contact with CAR T site stakeholders to ensure the customers voice is being heard, issues are timely managed and innovative ideas can be developed to constantly improve patient and customer satisfaction.
• Contract management: Provide ongoing contract management for the site including existing contract renewals/addendums.
• Ensure all onboarding processes and updating of capacities are executed within BMS’s regulatory and legal guidelines

Operational Excellence:

• Acting as the Site Champion by ensuring coordination and alignment of all related activities, including medical, marketing, regulatory, quality, market preparation & market access projects at the site level .
• Responsible for the right contextualization of our products and discussing the optimal patient selection. Implements the brand messages and strategic tactics to allow customers achieving optimal treatment results and patient satisfaction.
• Enhances operational excellence and innovation (e.g., customer-friendly solutions, process optimizations, inputs on customization and improving the CTDP, etc.).
• Closely collaborate with CAR T centers to manage awareness, understanding and expectations regarding slot availability and demand.
• Close collaboration with the TA Head, other CTOAMs and MSL Manager to ensure an aligned, center-specific field personal approach.
• Monitor brand success and customer satisfaction through KPIs.
• Understand all relevant processes in a CAR T center and within the referral network.
• Accountable for the identification of local referral patterns and patient flow .
• Identify roadblocks in local referral process and develop strategies to optimize access to cell therapies for all eligible patients in close collaboration with field force.
• Responsible for the referral strategy and execution in close collaboration with the TA Head.

Key Account & Referrer Management:

• As a general rule, the CTOAM must not mix promotional with onboarding activities during interactions with HCPs or in strategic and operational plans. The CAR T site onboarding process is of independent nature and must be separated from promotional activities.
• Develops strategic plan for CT treaters and referrers and Multi-Disciplinary Hospital Networks.
• Conducts meetings and events to promote BMS’ cellular therapies and educate on operational and referral processes by using multi-channel approaches in cooperation with Thought Leaders and key stakeholders
• Closely monitors and addresses competitors' activities and brings up and implements innovative ideas in the strategic brand plans to overcome the challenges in the CT marketplace.
• Ensures a consistent cross-functional approach with Medical, Marketing & Market Access, etc. towards the accounts in-line with the brand strategy. Creates a “One Team, One Voice” sprit and perception at account and customer level.
• Is responsible for national sales & market share targets.
• Responsible for the coordination and execution of key projects in the assigned territory.

Affiliate CT Strategy:

• Understand emerging hematology trends to drive the future national strategy - learning locally, applying nationally.
• Gather insights to ensure BMS’s cell therapies can be effectively and safely administered in various sites of care, while also providing best-in-class customer experience and service, as well as to ensure optimal success of our cell therapy products.

Demand Planning:

• Responsible to gather all relevant insights for the accurate demand planning at site level to ensure an accurate slot allocation at the national level – in close collaboration with the TA Head.

Core Qualifications:

• Strong background in pharmaceutical industry, life science or medical/nursing
• 4+ years of pharmaceutical/biotechnology industry experience including account management, marketing, commercial, or medical.
• Fluency in English and in German, both oral and written communications. French oral communication
• Strong project management and project leadership skills
• Self-starter with excellent interpersonal skills, decision-making capabilities, and demonstrated problem-solving skills
• Proven ability to interact and collaborate with internal & external stakeholders at all levels
• Proven understanding of regional healthcare provider organizations and market dynamics
• Thorough understanding of hematology markets and disease landscapes
• Awareness and ability to comply with all laws, regulations, and policies that govern the conduct of activities

Additional required Qualifications:

• Candidates with commercial backgrounds must have demonstrated ability to manage scientific detail; candidates with scientific/medical backgrounds must have a demonstrated commercial mindset
• Upholds high ethical and professional standards with business contacts to maintain BMS’ excellent reputation within the community
• Strong communication skills including an ability to clearly articulate complex concepts and processes to others
• Adaptive and agile learner
• Collaborative mindset
• Strong identification with the company values and focus on what brings value for customers and patients

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

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R1601994 : Cell Therapy Operations and Account Manager