Cell Therapy Account Manager, Jacksonville, FL

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Position Summary

BMS is making a commitment to become a world leader in cellular therapy. Cellular therapy represents a significant advancement in the treatment of hematologic malignancies. BMS will leverage its unique capabilities, building from over 20 years of involvement in cell therapy and strategic collaborations.

The Cell Therapy Account Manager is an individual contributor role responsible for achieving commercial success within the treatment sites through excellence in account planning, execution, and collaboration with all stakeholders to provide a seamless and differentiated patient experience. The Cell Therapy Account Manager will serve as the main point of contact for the CAR T treatment sites and lead the development of the site-specific account plans coordinating the deployment of resources tailored to meet the customer needs. 

For this position, the company seeks a highly engaged team player with strong entrepreneurial skills who can establish our CAR T therapies to be highly successful in the cellular therapy marketplace.

Key Relationships

Reports to: Area Business Manager, U.S. Cell Therapy National Account Management

The position is field based, covering Jacksonville, FL

Key Responsibilities

• Responsible for assessing, cultivating, and managing customer relationships across a broad set of stakeholders within assigned accounts to ensure achievement of commercial objectives for the launches in cellular therapy.
• Responsible for the development of a customized site-specific account plan coordinating the deployment of resources to meet the customer needs and ensure a seamless and differentiated customer experience.  
• Serve as the main point of contact for designated accounts and collaborate with cross-functional partners to create a streamlined, organized interface between account stakeholders and all field facing colleagues.
• Navigate complex account environments and understand the needs/issues of account stakeholders at all levels and drive to solutions that address the needs.
• Collaborate and communicate regularly with cross-functional partners to support the referral of appropriate patients to the treatment centers.
• Maintain and continuously develop both disease and product specific knowledge.
• Actively gains customer insights and provides timely feedback to cross-functional partners and Area Business Manager regarding account business trends, changes in the therapeutic landscape, performance, industry issues and business opportunities and risks.
• Ensure compliance with all laws, regulations and policies that govern the conduct of cell therapy activities. 
• This position requires the ability to drive within their assigned territory by automobile (and in some territories to travel by airplane).

Qualifications & Experience Required:

• 7+ years of sales experience, marketing, and/or commercial experience required with 5+ years in Hematology/Oncology
• Key account management strategy – experience working in large, complex accounts, identifying influential stakeholders, and working with them to better serve patients
• Customer service oriented – quick responses, highly reliable, excellent follow up
• Demonstrated ability to effectively partner with leadership and key cross-functional partners across the internal organization in order to implement key account strategies
• High degree of technical expertise and business acumen
• Strong analytical, consulting, and business planning skills necessary to execute on key strategic imperatives
• Excellent written and verbal communication skills including an effective presentation style to connect with diverse groups of customers
• Thorough understanding of U.S. compliance guidelines
• Ability to work independently and travel as needed (up to 50%)
• Valid driver's license
• Bachelor’s Degree or equivalent

Qualifications & Experience Preferred:

• Experience in hospital sales, academic and community setting preferred
• Buy and bill reimbursement experience preferred

Critical Competences for Success

Results orientation - A result oriented individual, with a participative, high-energy style, strong personal work ethic, intense focus on results and a bias toward action. Establishes clear expectations, objectives, and priorities. Sets aggressive but achievable goals and consistently delivers. Diligently monitors progress and proactively addresses variances. Highly decisive and action oriented.

Collaboration skills - A top class team player. Works effectively in a team-based organization, collaborates cross-functionally and builds alignment around goals and objectives. Shares, circulates information. Readily builds consensus and achieves agreement on key initiatives and priorities.  Will be able to point to previous success maximizing the communication requirements and productivity of a fast-growing leader company.

Other Personal Characteristics

Integrity - Possesses unquestioned integrity and strong business ethics. Demonstrates a firm commitment to the company’s beliefs, values and organizational goals. Committed to making a positive contribution to the organization. Has the reputation and record of achievement to establish trust and credibility with peers, subordinates, collaboration partners, and external constituents.

Strategic capabilities - Able to devise a long-term vision, based on a thorough understanding of industry trends and opportunities. Manages an effective planning process. Demonstrates creativity and effectiveness in addressing major strategic challenges.

Analytical and problems solving skills - Adept at using advanced analytical techniques, tools and financial models to assess issues. Able to rapidly identify issues, develop and effectively implement solutions. Demonstrates personal flexibility and adaptability to operate effectively in changing environments and fluid markets.

Communication skills - Excellent communication and interpersonal skills. Effectively leads meetings. Strong presentation skills in both small and large group setting. Excellent listener; seeks broad input and feedback; frequent and effective follow-up.

Highly intelligent - A focused thinker with superior analytical skills. A quick study in new situations. Strong planning and implementation skills.

#LI-Remote

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Field - United States - US: $171,360 - $207,648

The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience. 

Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/.
 

Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:

• Health Coverage: Medical, pharmacy, dental, and vision care.

• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).

• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.

​Work-life benefits include:

Paid Time Off

• US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)

• Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays

Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.

All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

*Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.

R1601358 : Cell Therapy Account Manager, Jacksonville, FL