Business Technology Partner, North America (NORAM) IT Lead, Animal Health IT Commercial Value Team
Merck & Co.
This listing was originally posted on Merck & Co.'s careers page. Formulate is an equal opportunity job aggregator and is not involved in the hiring process. Where salary information is estimated, it is derived from BLS industry benchmarks and may differ from actual compensation.
Job Description
We are seeking a dynamic, relationship‑driven leader who can build deep, trusted partnerships with senior business stakeholders and the broader IT organization to deliver measurable value across an Animal Health commercial ecosystem. This role is ideal for someone who excels at navigating complex environments, connecting people and capabilities, and turning strategy into impactful digital outcomes.
Role Overview
The Animal Health IT Commercial Value Team strategizes and implements digital solutions and services that increase customer engagement, optimize customer experience, and create opportunities for measurable commercial outcomes and incremental revenue, informed by rich, data‑driven insights.
In close collaboration across Animal Health IT organization, the Business Technology Partner will be the single point of accountability for all Animal Health IT activities supporting Commercial Operations in the North America region. This leader will define and implement technology capabilities that meet strategic and operational business objectives while strengthening alignment between business and IT.
This position will:
Build and maintain relationships across the business, including engaging with key senior business leaders, and will leverage strong connections within the IT organization to drive value for the region.
Manage staff through both direct and shared reporting relationships.
Serve as an active member of the Animal Health IT Commercial Value Team leadership team, helping to shape the future direction of the Animal Health Commercial IT organization, people strategy, technology roadmap, and value realization.
The role has overall responsibility to ensure successful:
Achievement of US Commercial business outcomes.
Adoption of an integrated, value‑based investment approach and program/project planning across a complex IT portfolio, leveraging and enhancing the marketing technology stack.
Delivery and “pull through” of prioritized business outcomes by driving execution through US and global solution delivery capabilities.
Key Responsibilities
Strategic Partnership & Stakeholder Engagement
Collaborate with North America regional senior leaders to align business strategy with technology investments, including Master Data Management (MDM) and AI-enabled solutions that drive efficiency and market effectiveness.
Establish a high‑performance engagement model with business partners and IT counterparts, building strong, trust‑based relationships across the ecosystem.
Communicate and champion a cohesive regional Business–IT strategy.
Solution Leadership & Innovation
Provide leadership for the design and implementation of strategic, aligned, and compliant solutions that support business initiatives.
Bring current knowledge and future vision of technology and systems as they relate to the commercial competitive position for Animal Health.
Prioritize portfolio investments to drive value‑based strategic opportunities, leveraging existing commercial and digital platforms and/or collaborate with Commercial IT product line leaders to introduce innovative solutions with a continuous improvement mindset.
Portfolio, Demand & Financial Management
Manage regional demand, portfolio planning, forecasts, and updates across the region.
Facilitate demand aggregation and prioritization, as well as sharing of resources and expertise for projects and support.
Partner with Finance and IT portfolio management organizations to achieve operational and portfolio budgetary commitments.
Platform Alignment & Architectural Governance
Align regional demand with available Animal Health H‑IT platform solutions, strategic plans, architectural directions, and standards.
Build awareness, adoption, and support for Animal Health H‑IT platform solutions, balancing standardization and simplification of the IT footprint with local business needs.
People Leadership & Team Development
Lead and manage a team of individual contributors who directly support regional commercial technology needs and help execute programs that enable business outcomes.
Interact with and facilitate relationships with internal and external IT organizations to align priorities and ensure effective delivery of solutions and services for the region.
Continually assess team talent and sourcing strategies, defining and executing a people management plan with a strong focus on Inclusion.
Travel
Travel up to approximately 25% of the time.
Success Profile – What Great Looks Like in This Role
A successful candidate will frequently demonstrate the ability to:
Bridge Business and IT: Understand, harmonize, and prioritize business capability needs, defining value‑based initiatives to drive effective investment planning.
Lead Through Influence: Communicate, articulate, and deliver a cohesive regional business–IT strategy; provide leadership and coaching to teams executing solution delivery and business outcomes.
Drive Adoption & Change: Partner with regional business units to plan and orchestrate business readiness and adoption of commercial solutions and related process changes.
Think Strategically & Execute Pragmatically: Combine strategic thinking and an innovative mindset with strong operational and delivery skills to implement a long‑term vision.
Collaborate Across an Ecosystem: Demonstrate strong leadership and collaboration skills to achieve goals with and through others, emphasizing collective achievements and shared objectives in an Animal Health ecosystem.
Champion Inclusion & Integrity: Value Inclusion—encouraging different perspectives, ideas, and knowledge while working toward common goals—and exhibit strong personal and professional ethical values, integrity, and the energy and stamina required to meet the demands of the position.
Education
Bachelor’s degree in computer science, engineering, or a related discipline preferred.
Qualifications
10+ years of IT experience in commercial, sales & marketing, and supply chain processes and systems.
Proven experience partnering with senior business leaders (SVP, VP, ED) and building strong, trusting relationships.
Prior experience managing a team of account managers or business analysts.
Demonstrated experience as a customer‑focused business partner with strong account management and relationship management capabilities.
Proven track record translating business strategy and requirements into IT capabilities and services.
Excellent communication skills, with the ability to interact, negotiate, and effectively influence business leaders.
Experience managing/coordinating projects and services across national boundaries and building effective cross‑functional teams.
Proven track record of managing portfolio and finances to deliver on business objectives.
Experience with the software development lifecycle and agile methodologies.
Required Skills:
Benefits Management, Business Analysis, Business Process Improvements, Governance Management, Program Management, Stakeholder Relationship Management, Strategic Planning, Workforce PlanningPreferred Skills:
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Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.
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U.S. Hybrid Work Model
Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.
The salary range for this role is
$173,200.00 - $272,600.00This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.
You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
RegularRelocation:
No relocationVISA Sponsorship:
NoTravel Requirements:
10%Flexible Work Arrangements:
HybridShift:
Not IndicatedValid Driving License:
NoHazardous Material(s):
n/aJob Posting End Date:
04/20/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
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