Business Support Expert (Training Platform Management)

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Global Digital Hub has been established within the Roche Services & Solutions Center. Our main purpose is to strengthen Roche's digital capabilities globally by supporting central initiatives with Social Media Management, Brand Support, Digital Publishing Services, Marketing Automation, Copywriting, and Creative Design.

As a member of the Global Digital Hub Team, you will work to ensure fulfillment of the Global Digital Hub's long-term outcomes and strategy, as well as excellent delivery of our various digital operations priorities. You are responsible for supporting and executing different initiatives. You work with relevant stakeholders and consult on how to develop their digital performance further and ensure they leverage the available digital tools in order to meet their overall goals.

A Business Support Expert is a technically-qualified person (expert) who strives to achieve business goals through web presence and digital platforms by supporting stakeholders in digital projects. The Business Support Expert is responsible for consulting and partnering with Roche Divisions and/or affiliates in executing the digital strategy by delivering a full suite of objectives across the Roche online presence. The Business Support Expert is a skilled expert in all aspects of digital project management, content management, and tool development across different platforms, web, and/or social media, and is able to build out reporting metrics that support the business in continuing their growth to meet KPIs and objectives

The Opportunity:

• Supporting key global stakeholders as well as affiliates by consulting them on how to further develop their digital performance and ensure they leverage the available digital tools to meet their overall goals

• Responsible for effective project and/or product management. May act as a Product Owner or a deputy product owner

• Understanding the business partners’ and stakeholders’ preferences and consulting, recommending and developing solutions to reach goals.

• Business Process Management: establish process governance principles, identify potential process improvements and maintain proper documentation within the scope of responsibility

• Creates presentations, internal training content, and other reusable information to disseminate across digital technology

• Provide guidance, operational support and individual consultation on best practices and advanced digital technology topics

Who you are:

• BSS/MSc degree, Desirable in Computing and IT, Communication, or Digital Marketing

  (Focus on Digital Media)

• 5+ years of digital marketing/technology experience; preferably in a global environment

  with an established track record of influencing process development in the area of one's own area

  expertise

• Excellent organization and project management skills, deadline, vendor/agency

  management, budget management.

• Analytical mindset combined with strategic thinking, with ability to balance in between

  short and long-term goals in alignment with Business (affiliates, region, BA) and IT

  stakeholders.

In exchange, we provide you with:

• Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes, and the chance to shape your own career. 

• Excellent benefits: Competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching/mentoring opportunity, buddy program, team buildings, holiday party. 

• Flexibility: We also support flexibility to help you find your balance. Home office is commonly available (typically 2 office days/week on average). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.

• A global, inclusive community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes, and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

Explore what the Global Digital Hub is about. 

Discover the Roche Services & Solutions Center and how we work together as a truly global team!

Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: https://go.roche.com/dpn4candidates

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.