Business Process Expert Instrument Service (x|w|m) – Hybrid  (Focus: Service Level Agreements)

We are looking for a Business Process Expert (x|f|m) for Sartorius Stedim Biotech GmbH in the Process Improvements &amp; Compliance department of Service BPS. In this role, you will take ownership of end-to-end service processes, operating across an integrated system landscape that connects SAP S/4HANA (SD/CS/MM) with a Field Service Management (FSM) solution. You will act as the key link between Service Operations and IT, driving seamless, scalable, and customer-centric service processes. The scope covers request creation and operational planning to customer quotations, spare parts supply, engineer dispatch, on-site execution, and final invoicing. As part of international projects, you will drive the optimization, harmonization, and implementation of end-to-end processes and necessary systems across the company. <br>Take our service processes to the next level — strategically, customer-focused and effectively. The team looks forward to working with you to make this happen.<br>This position is available for fulltime. It is a hybrid role requiring some days on site at our headquarters in Göttingen with the opportunity to work some days remotely.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p><b>Grow</b><b> </b><b>with</b><b> </b><b>us</b><b> – </b><b>Your</b><b> </b><b>Responsibilities</b></p><ul><li><p>Design, optimize, and harmonize end-to-end service processes across SAP S/4HANA and the Field Service Management system (Service1), with a focus on service level agreement (SLA) and EDI connections to customers</p></li><li><p>Support the implementation and roll out of  global service processes and systems as part of company integrations and international rollout projects</p></li><li><p>Act as the central interface between operational service teams and IT, translating business requirements into scalable process and system solutions</p></li><li><p>Provide second-level functional support for service-related processes, analyzing and resolving complex issues in SAP S/4HANA and FSM in close collaboration with key users and IT</p></li><li><p>Collect and refine business requirements in dialogue with local key users and global stakeholders to drive continuous system and process improvements</p></li><li><p>Proactively advise, enable, and train local service units on global processes and applications</p></li><li><p>Continuously improve and update existing process and training documentation</p></li></ul><p></p><div></div><p> <b>What</b><b> will </b><b>convince</b><b> </b><b>us</b></p><ul><li><p>University degree in economics or engineering (e.g., industrial engineering) or completed relevant vocational training with practical experience</p></li><li><p>Professional experience in a similar position in service operations, business process management, or service-related roles at the interface of business and IT</p></li><li><p>Experience in applying process improvement and project management methods</p></li><li><p>High affinity for change processes and the ability to convince and inspire others</p></li><li><p>Ability to empathize with the requirements of the local operational service business teams while keeping a focus on global process harmonization</p></li><li><p>Strong hands-on experience with SAP S/4HANA, ideally with focus on CS, SD and MM modules (ideally  in a service environment)</p></li><li><p>Experience working in technically oriented service and relevant field service management software (ideally Service1) are an advantage</p></li><li><p>Experience in Salesforce is an advantage</p></li><li><p>Very good written and spoken English skills; German skills are an advantage</p></li><li><p>Intercultural competence and willing to travel internationally (approx. 10%)</p></li><li><p>Enjoy working in an international team</p></li></ul><p></p><p></p><p><b><span>What we offer</span></b></p><p><span>As a growing global life science company, stock listed on the MDAX, Sartorius offers a wide range of Benefits:</span></p><ul><li><p><span><b>Personal and Professional Development:</b> Mentoring, leadership programs, Talent Talks, internal seminar offerings, coaching for managers</span></p></li><li><p><span><b>Attractive compensation:</b> Vacation and holiday bonuses including pension benefits with a 35 hr. week, 30 vacation days</span></p></li><li><p><span><b>Large, modern campus:</b> Open office spaces, terraces, company restaurant with vegetarian and vegan options, cozy Italian bistro with ice cream sales, fitness studio and daycare center</span></p></li><li><p><span><b>Making an impact right from the start:</b> Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, &#34;buddy&#34; as point of contact</span></p></li><li><p><span><b>Welcoming Culture:</b> Mutual support, teamspirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network</span></p></li></ul><p></p><p><i><span>We support diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, ages, disabilities and cultural backgrounds.</span></i></p><p></p><p><b>About Sartorius </b></p><p></p><p>Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. </p><p></p><p>We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.</p><p></p><p>Join our global team and become part of the solution. We are looking forward to receiving your application. <br /><a href="https://www.sartorius.com/careers" target="_blank">www.sartorius.com/careers</a></p>