Business Operations Expert - Commercial & Ethics

IT - Business Operations Expert for Commercial, Marketing, GPPS and Ethics Business Domains

Yes to owning the performance of business-critical digital platforms.
Yes to driving operational excellence across a global application landscape.
Yes to turning technology operations into measurable business value.

We are looking for an IT - Business Operations Expert for Commercial, Marketing, GPPS and Ethics Business Domains to lead the operations, governance and continuous improvement of the digital solutions supporting Ipsen's Commercial, Marketing, GPPS and Ethics functions globally.

Reporting to the Business Operations Director within Global Digital & IT Operations, you will serve as a key partner across business teams, IT stakeholders and external providers, ensuring that critical applications and services remain reliable, efficient and aligned with business priorities.

You will oversee a portfolio of global applications, driving service performance, managing strategic partners and identifying opportunities to improve processes, enhance user experience and maximise business value.

What you will do

You will lead the operational management of a global ecosystem of Commercial, Marketing, GPPS and Ethics applications, ensuring services are delivered effectively and consistently meet business expectations.

You will work closely with business stakeholders and IT teams to understand priorities, support operational needs and translate business requirements into sustainable technology solutions.

You will drive service excellence through strong governance, vendor management and continuous improvement initiatives, ensuring partners deliver against agreed service levels and performance commitments.

You will oversee application releases, service transitions and operational roadmaps while proactively identifying risks, improving system performance and enhancing business support.

You will build strong relationships across business, IT and external partners, acting as a trusted advisor and ensuring alignment between operational delivery and business objectives.

Most importantly, you will bring a business-focused mindset to technology operations, ensuring digital platforms continue to evolve, innovate and create value for users across the organisation.

What makes you successful

You bring significant experience in IT application management, service delivery or business operations within a complex and regulated environment.
 

You have a strong understanding of commercial business processes and experience managing SaaS solutions, application services, vendors and outsourced service providers.
 

You are comfortable operating across business and technology teams, balancing operational excellence with stakeholder engagement and service improvement.
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You combine strong analytical skills with a proactive mindset, using data and insights to anticipate risks, optimise performance and drive continuous improvement.

You have experience managing application lifecycles, release activities and service governance frameworks, with a focus on quality, stability and user satisfaction.

You are an effective communicator who can influence stakeholders, build trusted relationships and navigate a global matrix organisation with confidence.

Fluency in both English and French is essential.

Why join us

Yes to a highly visible role supporting critical global business functions.

Yes to owning the performance and evolution of a diverse portfolio of digital solutions.

Yes to working at the intersection of business operations, technology and continuous improvement.

Yes to collaborating with global stakeholders and leading technology partners.

Yes to helping shape a more efficient, innovative and business-focused digital organisation.