Business Analyst – Automation, Analytics & AI

Job Description

The Business Analyst supports the identification, delivery, and sustainment of country-level automation, analytics, and AI solutions that enhance clinical trial operations in South Africa, Switzerland and Ukraine.

Working under the guidance of the Clinical Research Director (CRD) and in close collaboration with the AA & AI Lead and senior Business Analysts, the role assists with business case preparation, data analysis, dashboard/report building, workflow documentation, solution testing, training, and user support.

 Key Responsibilities:

·       Intake & analysis support

o   Assist in compiling business cases, gathering requirements, mapping processes, and documenting user stories and acceptance criteria.

·       Solution build & testing

o   Build and maintain country dashboards and basic automations under supervision using approved platforms including test scripts, UAT coordination, documentation of outcomes; support validation and release documentation.

·       Reporting & metrics

o   Produce routine operational reports and Key Performance Indicators (KPI) dashboards; maintain data definitions and refresh cadence.

·       Compliance & change support

o   Ensure adherence to ICH GCP, Company policies, and local regulations in documentation and solution usage.

·       Collaboration

Collaborate with country, regional and headquarters teams, such as, Sr BA, AA & AI Lead, and Global Clinical Data Integration (GCDI)/Information Technology (IT) partners; share learnings and templates with peers.

Required Education and Experience:

• Bachelor’s degree in a life science discipline, business analytics, computing science, engineering, or related field, with 2 years of hands-on experience in data analysis, process improvement, or technology-enabled projects (including exposure to automation platforms, analytics tools, or AI frameworks), or

• An associate degree or equivalent post‑secondary qualification in a life science discipline, business analytics, computing science, engineering, or related field, combined with a minimum of 4 years of relevant hands-on experience in data analysis, process improvement, or technology-enabled projects (including exposure to automation platforms, analytics tools, or AI frameworks)

Preferred Experience:

• Exposure to clinical research operations or adjacent functions.

• Experience with Business Intelligence (BI) tools (e.g., Power BI/Tableau) and basic data wrangling (Excel/PowerQuery/DAX; introductory Structured Query Language (SQL)).

Required Knowledge, Skills and Abilities:

• Business analysis skills: Ability to gather and document requirements, translate business needs into data or solution specifications, and support testing and validation activities.

• Data literacy: ability to analyze datasets, build reports, and visualize metrics; attention to data quality.

• Technical aptitude: hands-on with Excel and at least one BI tool; foundational understanding of automation platforms and AI-assisted tools, with willingness to learn approved platforms.

Required Skills:

Automation Framework Design, Business Analysis, Business Intelligence (BI), Clinical IT, Clinical Research, Good Clinical Data Management Practice (GCDMP), Operational Acceptance Testing (OAT), Process Improvements, User Acceptance Testing (UAT), User Feedback

Preferred Skills:

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

05/6/2026

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