Brand and Customer Manager Oncology (m/f/d)

Job Description

We are a research-driven biopharmaceutical company. Our mission is built on the simple premise that if we “follow the science” that great medicines can make a significant impact to our world. We believe that a research-driven enterprise dedicated to world-class science can succeed by inventing medicine and vaccine innovations that make a difference for patients across the globe.

Our Medical Affairs team advances patient care by engaging in scientific exchange with external medical experts and industry professionals ensuring the scientific value of our products is realized. We engage and train internal employees to ensure that they thoroughly comprehend the science behind the medicine and review further unmet medical needs to bolster collaboration and further differentiate our portfolio.

We are continually striving to improve the understanding of health care within the local community. Our site in 1100 Vienna (ICON Tower) is a strategic location for the distribution of our high quality and innovative health care products, as well as digitally integrated solutions for our patients and clients. To ensure sustainable company growth, we continually aim to offer attractive career opportunities for more than 170 employees at our Vienna site. In support of our existing team, we are currently looking for:

Brand and Customer Manager Oncology (m/f/d)

Position Overview

• Responsibility for marketing of a various product or product portfolio & services
• Support the development and execution of comprehensive marketing strategies that promote our products and services, while also working collaboratively with cross-functional teams to ensure that all marketing initiatives align with the company's goals and values
• Support marketing projects including analysis, strategy and business plan development, implementation of omnichannel campaigns and expense management delegated to her/ him
• Ensure all activities are driven by highest ethical and compliance standards

Primary Activities

Strategy development:

• Driving execution of marketing activities (Oncology events, Congresses etc.) and innovating projects, such as patient support programs
• Supporting the Commercial Operations Lead with development of oncology professional materials and campaigns
• Working with Marketing teams to develop digital content that contributes to the overall Oncology strategy
• Supporting the business through digital media planning and optimization
• Planning, implementing, and monitoring digital marketing campaigns on social media platforms
• Collaborating with agencies, and third parties to optimize digital performance, user experience and resultso Driving digital innovation & commercial experimentation
• Potentially acting as the “scrum master” for complex, pan-tumor projects that are implemented through Agile methodology
• Ensuring strong cross functional collaboration

Market understanding

• Monitor industry trends, competitive activities, and new product launches and use this information to adjust marketing strategies as needed

Customer focus: 

• Manage relationships with key stakeholders, including vendors, agencies, PAGs and key opinion leaders in the industry
• Close collaboration with selected HCPs to collect feedback on current initiatives , gain customer insights, plans individual visits with relevant stakeholders aimed at co-developing materials or implementing specific programs, participation at national, regional or local congresses or our own events where appropriate in alignment with Franchise lead

Cross functional collaboration:

• Participating in or leading cross-functional workstreams of different nature

Qualifications

Education:

• University Degree or above, preferably in business or life sciences (e.g. marketing, biology, biochemistry, pharmacy, medicine);

Skills Required:

• Strong project management skills and the ability to manage multiple projects simultaneously through agile working principles
• Knowledge of the pharmaceutical industry, regulatory compliance, and marketing guidelines.
• Understanding of digital marketing channels and platforms, including social media, email marketing, PPC advertising, SEO, and content marketing
• Familiarity with data analytics tools and the ability to analyze and interpret marketing metrics to inform strategy
• Proven ability to understand & learn science and translate it into messages
• Ability to develop and manage professional relationships, networking & to navigate within matrix organization
• Excellent communication skills, both written and verbal, with the ability to create compelling marketing messages and content
• Understanding of customer behavior and the ability to develop customer personas to inform marketing strategy
• Experience with customer relationship management (CRM) tools and the ability to manage customer data effectively.
• General knowledge of website design and development, including user experience (UX) and user interface (UI) best practices.
• Ability to work effectively with cross-functional teams, including sales, medical / compliance, ComOps, DDAL
• German & English proficiencies
• Strong MS Office (Excel and PowerPoint) expertise

What we offer

• Exciting and challenging field of work in a constantly developing organization
• Varied work in an internationally operating company
• Paid parental leave for mothers and fathers amounting to 12 weeks
• Attractive company pension
• Free HPV vaccination
• Annual pass of the Wiener Linien or company parking (with deductible)
• Generous home office arrangement and the possibility of hybrid working if required
• Restaurant Card
• Company doctor
• Employee referral program
• Annual bonus as well as employee recognition bonuses during the year
• Discounted fitness offer
• Pharmacy discounts, wholesale discounts, etc.

We offer an attractive salary, outstanding social benefits and an exciting work environment with varied tasks in an international environment. The minimum annual salary for this position is EUR 67.600,- and varies according to the qualifications and experience of the successful candidate. We are looking forward to receiving your application.

Required Skills:

Adaptability, Adaptability, Alliance Marketing, Brand Building, Brand Management, Business Decisions, Business Management, Business Planning, Business Planning and Control System (BPCS), Competitor Analysis, Content Creation, Cost Management, Customer Insights, Customer-Oriented, Data Analysis, Digital Marketing, Event Planning, Influencing Skills, Marketing Management, Marketing Strategies, Market Research, Oncology, Oncology Marketing, Product Management, Promotional Strategies {+ 2 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

25%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

Yes

Hazardous Material(s):

NA

Job Posting End Date:

10/11/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.