Job Description Summary

The Branch Commercial Officer (BCO) Leader is responsible for leading and managing branch commercial operations across multiple locations, ensuring operational excellence, compliance, financial integrity, and business continuity. The role acts as a critical bridge between Sales, Service, Finance, Tax, Compliance, Procurement, and Head Office functions to enable seamless business operations and drive productivity improvements through process standardization and automation initiatives.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

Branch Commercial Operations

• Lead and manage branch commercial operations across multiple locations, ensuring smooth execution, business continuity, and consistent service delivery.
• Oversee end-to-end pre-sales and post-sales commercial activities supporting Sales and Service operations.
• Manage customer payment receipting, cheque handling, invoice distribution, commercial documentation, and timely closure of ageing transactions.
• Drive working capital improvements through effective transaction management, payment follow-up, and resolution of outstanding commercial issues.
• Oversee Purchase Requisition (PR), Purchase Order (PO), vendor invoice processing, and payment coordination, ensuring adherence to agreed timelines and applicable MSME requirements.
• Ensure compliance with company policies, statutory and taxation requirements, internal controls, and audit processes.
• Coordinate customer refunds, order cancellations, service-related advances, and backlog order closures.
• Act as a key escalation point for commercial issues, partnering with Sales, Service, Finance, and other stakeholders to drive timely resolution.
• Establish and maintain Standard Operating Procedures (SOPs), operational KPIs, governance mechanisms, and standardized processes across branches.
• Identify opportunities for process simplification, automation, Lean improvements, and digital transformation to enhance productivity and operational efficiency.
• Lead team performance, capability development, employee engagement, and succession planning to build a strong commercial operations team.
• Provide operational insights, performance updates, and recommendations to business leadership.

LCT Execution Support

• Support LCT-related operational execution activities in coordination with Sales, Service, and other cross-functional teams.
• Coordinate audit-related activities, documentation, and timely closure of identified action items.
• Facilitate the retrieval and pullback of parts and equipment across product modalities, ensuring appropriate tracking and stakeholder coordination.
• Support customer-related issue resolution through effective follow-up, escalation management, and cross-functional collaboration.
• Monitor open LCT execution activities, track pending actions, and drive timely closure of operational issues.
• Identify execution gaps and recommend practical process improvements to strengthen customer support and operational effectiveness.

Required Qualifications

• Bachelor's degree in any discipline from a recognized university.
• Minimum 10 years of experience in operations, commercial operations, business operations, or related functions.
• Strong understanding of operational processes, governance, compliance, and cross-functional coordination.
• Experience managing complex operational activities, resolving escalations, and driving timely issue closure.
• Demonstrated process-oriented approach with strong problem-solving, prioritization, and execution skills.
• Ability to work effectively in a dynamic environment, manage competing priorities, and respond promptly to business requirements.
• Strong stakeholder management, communication, and collaboration skills.

Desired Characteristics

• Working knowledge of financial processes, commercial transactions, receivables, payables, and working capital management.
• Experience supporting multi-location or branch-based commercial operations.
• Familiarity with Sales and Service operations in healthcare, medical technology, or related industries.
• Exposure to Lean methodologies, process automation, digital transformation, or Robotic Process Automation (RPA).
• Understanding of vendor management, statutory compliance, audit coordination, and applicable MSME requirements.
• Experience developing SOPs, operational dashboards, and performance improvement initiatives.
• Demonstrated ability to lead teams, build operational capabilities, and promote a culture of accountability and continuous improvement.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare.

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Additional Information