Bioprocess Field Service Engineer

<p><span>Your challenges</span></p><ul><li>Service Support: Deliver comprehensive service support for Bioprocess products across the region, ensuring high levels of customer satisfaction and timely execution of service tasks</li><li>Strategy Development: Collaborate with the Head of Service to develop strategies that boost the visibility and sales of bioprocess service products, enhancing customer value.</li><li>Training: Conduct regular basic training sessions for customers and dealer/distributor engineers to ensure top-tier service capabilities.</li><li>Technical Expertise: Provide expert advice and troubleshoot technical issues related to bioreactor equipment, instrumentation, and automation in bioprocess technology products.</li><li>Liaison: Maintain coordination with US and EU headquarters to report and track issues in the Japan region, ensuring effective communication and resolution.<br />Communication: Oversee interactions with regional service managers, heads, and dealers concerning Bioprocess service activities, fostering strong relationships and clear communication.</li><li>Sales Support: Collaborate with the sales team to configure service quotations and contracts, assist in pre-sales activities, provide technical support during customer engagements, and facilitate spare parts orders.</li><li>Installations and Repairs: Conduct installations, trainings, preventive maintenance (PMs), and repairs within the region, efficiently managing work orders from creation to closure.</li><li>Complaint Management: Document and manage all complaints through E365, ensuring thorough follow-up and resolution.</li><li>Tool Calibration: Ensure calibration tools and service tools are sent for calibration annually to maintain accuracy and reliability.</li></ul><p></p><h3><span><span><b>Your benefits at Eppendorf</b></span></span></h3><ul><li><span><span>We truly appreciate our employees and their performance</span></span></li><li><span><span>We offer a wide range of learning and development opportunities to allow you to deepen your technical knowledge and for continuous growth</span></span></li><li><span><span>By working with us, you will make a meaningful contribution to improving human living conditions</span></span></li><li><span><span>Attractive salary, employee benefits and performance bonus.</span></span></li><li><span><span>Eppendorf is an equal opportunity employer. We offer all qualified employees and applicants&#39; identical chances.</span></span></li></ul>