Billing Specialist (Temporary)

<p>As a Billing Specialist (Temp), you will own the end-to-end credit memo process and serve as the primary lead for all invoice-related initiatives. This role is ideal for a tech-savvy problem solver who enjoys collaborating across functions to drive process improvements and meaningful change. You will act as a key liaison between internal departments and external customers to ensure billing accuracy and timely resolution of complex issues.</p> <p>Location: Wilsonville, OR (Hybrid: 3 Days Onsite)</p> <h3>What You’ll Be Doing</h3> <ul> <li>Escalation & Resolution: Lead the resolution of billing escalations from collection teams, ensuring all SLAs are met and status updates are clearly communicated to customers.</li> <li>Data Research: Utilize SFDC (Salesforce) and SAP to investigate and resolve intricate billing discrepancies.</li> <li>Invoicing Excellence: Manage accurate and timely invoicing for electronic billing and unique customer requests, including the verification of billing addresses and POs.</li> <li>Credit Memo Management: Own the full lifecycle of credit memos—from initial submission (triggered by Sales or Support) to final delivery to the customer.</li> <li>System Integrity: Perform data verification in SFDC for VAT/Sales tax exemptions and ensure all customer billing contact data is accurate.</li> <li>Process Improvement: Document existing workflows, identify bottlenecks, and recommend automation or process enhancements.</li> <li>Cross-Functional Collaboration: Partner with Customer Support and offshore teams to identify root causes of recurring issues and implement long-term solutions.</li> <li>Testing & Reporting: Participate in UAT (User Acceptance Testing) for new company initiatives and prepare detailed customer statement reconciliations.</li> </ul> <h3>What You’ll Bring to the Team</h3> <ul> <li>Experience: 2+ years of professional experience in accounting, general ledger, bookkeeping, or account reconciliation.</li> <li>Technical Proficiency: 2+ years working with major ERP systems (SAP or Oracle) and SFDC. SAP billing and reporting experience is a significant plus.</li> <li>Analytical Skills: Advanced Excel capabilities (VLOOKUPs, Pivot Tables) and the ability to objectively analyze data to drive policy changes.</li> <li>Communication: Strong interpersonal skills with a proven ability to build relationships across different business units and offshore teams.</li> <li>Mindset: A self-motivated, detail-oriented professional who thrives in a collaborative, fast-paced environment.</li> </ul>