Automation Informatics Consultant - Sunnyvale, CA

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.

This is a role well suited to an ambitious professional, looking for the next step in their career. As an Automation Informatics Consultant, you will be responsible for:

• Serving as a dedicated resource for a specific MegaLab customer, supporting Siemens automation and middleware solutions
• Providing onsite system configuration support including pre-installation, installation, training, troubleshooting, and post-implementation activities
• Supporting multiple operational shifts, including participation in on-call rotations
• Working closely with on-site Siemens Healthineers management and first, second, and third-shift personnel
• Responding to complex system issues requiring onsite presence and advanced troubleshooting
• Participating in planning activities for new installations, system expansions, and workflow design
• Providing training to customer laboratory personnel on system operation, workflow, and configuration
• Interacting routinely with Laboratory Managers, Supervisors, IT Administrators, LIS vendors, and 3rd-party middleware partners
   

Responsibilities include:

• Assisting in meeting business objectives
• Supporting pre-installation and installation activities
• Understanding hospital enterprise IT and security environments
• Managing LIS interface communication and connectivity requirements
• Supporting customer-specific workflow configuration decisions
• Performing software installation, network setup, and application configuration
• Conducting verification and acceptance testing
• Delivering onsite and remote post-implementation support
• Following the Siemens Diagnostics escalation process
• Executing software upgrades and updates
• Participating in customer and internal meetings or conference calls
• Adhering to Siemens quality and regulatory policies
• Independently troubleshooting and resolving software malfunctions
• Responding positively to challenges with minimal assistance
• Seeking guidance from appropriate personnel when needed
• Adapting quickly and effectively to change
• Building a support network within Siemens to achieve results
   

This position may suit you best if you are familiar with what is below, and would like to develop your career with Siemens Healthineers:

Computer Hardware:

• Physical ports (Serial, USB, RJ-X, VGA/DisplayPort/HDMI, SATA, IDE)
• Serial-to-USB converters, memory, NICs, hard drives, optical drives
• Printer installation and UPS configuration
   

Computer Software:

• BIOS/UEFI
• Logical ports (Well Known, Registered, Dynamic/Private, COM)
• Client OS vs. Server OS
• Workgroups vs. Domains
• NIC, web browser, and RAID configuration
• Backup and recovery
   

Windows Operating Systems (Updated):

• Windows 10, Windows 11
• Windows Server 2016, 2019, 2022
• Name resolution, Local Users/Groups, Administrative Tools, Troubleshooting utilities
   

Networking:

• Physical networking concepts: MAC addressing, LAN/WAN, switching, Internet access technologies
• Logical networking concepts: IP addressing, VLANs, routing, packets, subnets
• Network infrastructure: DNS, DHCP, proxy servers
   

Remote Access:

• RDP, SSH, VNC, VPN
   

Security Concepts:

• Encryption, authentication, certificates
• HIPAA, HITECH
• Firewalls, DMZ, HTTPS
   

General Skills:

• Strong understanding of OSI and TCP/IP networking models
• Effective communication with both technical and non-technical audiences
• Strong problem-solving and prioritization skills
• Ability to perform in a large corporate environment and remain composed under pressure
• Adaptability in fast-changing environments
   

Required experience & education for this role:

• BS in Computing, Information Technology, Engineering, or related experience
• Experience in Healthcare IT, security, and data privacy
   

Preferred Knowledge/Skills, Education, and Experience:

• Industry certifications: A+, Network+, Security+, MCP, Healthcare IT Technician (or ability to obtain within six months)
• Cloud technologies (SaaS, DaaS, IaaS) and virtualization
• Project management and financial analysis skills (ROI, NPV)
• MT or MLT laboratory experience or healthcare training experience
   

Additional Technical Skills:

• MySQL and Linux
• Bridging, encapsulation, VPN, ARP
• Network Packet Analysis (Wireshark)

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

$98,350 - $135,234

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, click here.

Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here.

Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”

Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.

Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.