Associate OTC with French

<p>Life Unlimited. At Smith&#43;Nephew we design and manufacture technology that takes the limits off living.</p><p></p><p>Smith&#43;Nephew is hiring <b>Associate OTC with French </b></p><p></p><p>As a key player of the finance operations role in Smith &amp; Nephew Global Business Services (GBS) you will be responsible for the delivery of effective and efficient finance transactional processes as well as for following the designed control metrics from a GBS center as described in the S&amp;N Finance Order to Cash taxonomy in line with the Group Finance Manual requirements. </p><p></p><p></p><p><b>What you will be doing?</b></p><ul><li><p>Contact customers to collect outstanding debt and negotiate payment plans.</p></li><li><p>Coordinate customer queries with relevant departments for dispute resolution and follow assigned collections strategy.</p></li><li><p>Manage customer administration needs to facilitate invoice payment and implement process improvements.</p></li><li><p>Monitor assigned portfolio of customer accounts for debt reduction and receivables improvement, working with OTC tools such as SAP and Getpaid.</p></li><li><p>Cultivate strong collaborative relationships with internal customers, including Sales and Customer Service, to enhance communication and query resolution.</p></li><li><p>Report current status and identify potential risks to Credit Controller, while ensuring compliance with collections policies and procedures.</p></li></ul><p></p><p><b>What will you need to be successful?</b></p><ul><li><p>Minimum <b>2 years of experience</b>, ideally in collections or cash application, preferably in an international environment.</p></li><li><p>Ability to <b>drive process improvements</b>, with a proven track record.</p></li><li><p>Fluency in <b>both written and spoken French and English</b>.</p></li><li><p>Exceptional <b>verbal and written communication skills</b> to effectively interact with internal and external stakeholders.</p></li><li><p>Confidence and professionalism in <b>handling phone conversations</b> with various stakeholders.</p></li></ul><p></p><p><b>At Smith&#43;Nephew we offer</b></p><p></p><p><b>Inclusion</b> <b>&#43; Belonging</b>: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website </p><p><b>Your Future</b>: annual bonus, life insurance, company stock saving plan </p><p><b>Work/Life Balance</b>: paid volunteering hours, flexible approach </p><p><b>Your Wellbeing</b>: private health care with dental care package, multisport card/my benefit platform </p><p><b>Flexibility</b>: possibility of working in hybrid model </p><p><b>Training</b>: Hands-On, Team-Customized, subsidies for language classes, certifications and postgraduate studies </p><p><b>Extra Perks</b>: referral bonus, recognition program, mentoring program </p><p></p><p>#LI-KW2</p><p>#LI-HYBRID</p><div><p style="text-align:inherit"></p><p style="text-align:left">Stay connected by joining our <a href="https://smithnephew.wd5.myworkdayjobs.com/External/page/4ba17039009510002b17ea5e89c40000" target="_blank">Talent Community</a>.</p><p style="text-align:inherit"></p><p style="text-align:left"><span><span>We&#39;re more than just a company - we&#39;re</span><span> a community! Follow us on <a href="https://www.linkedin.com/company/smith-&amp;-nephew/" target="_blank">LinkedIn</a></span></span><span><span> to see how we support and empower our employees and patients every day. </span> </span></p><p style="text-align:left"><br /><span>Check us out on <a href="https://www.glassdoor.com/Overview/Working-at-Smith-and-Nephew-EI_IE10233.11,27.htm" target="_blank">Glassdoor</a></span><span> for a glimpse behind the scenes and a sneak peek into </span><b>You. Unlimited.</b><span>, life, culture, and benefits at S&#43;N.</span></p></div><div><p style="text-align:inherit"></p></div><div><p style="text-align:left"><span><span>Explore our </span></span><a href="https://www.smith-nephew.com/en/" target="_blank">website</a><span><span> and learn more about our mission, our team, and the opportunities we offer.</span></span><span> </span></p><p style="text-align:inherit"></p></div><p style="text-align:inherit"></p>