Associate - Exports

Entry level position; answers routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives.

Avantor is hiring for the position of Associate – Exports, an entry-level role requiring 6 months to 1 year of experience. The ideal candidate should be capable of handling routine queries and resolving issues from both internal and external customers in a professional and timely manner. Frequently escalates more complex customer complaints or issues to more senior customer service representatives.

He/she ensures and is responsible to register and follow up until finalization of all customer orders. Performs all tasks in accordance with internal customer and standards. Optimizes the lead time between customer’s orders and deliveries, informing customers and tracking status of open orders as well as open items from past orders.

Represents the company in front of customers and counterparts, documenting and forwarding to the person responsible within the company any issue communicated to be resolved. He or she will coordinate with many other departments to ensure an efficient daily workflow.

Key Responsibilities and Tasks:

• To raise customer orders on SAP and progress through to completion
  • Web orders, and written orders
  • Ensure export licenses are in place.
  • Link quotations to orders
  • Input correct shipping conditions taking into account relevant regulations.
  • Ensure temperature-controlled products are treated in the correct way.
  • Ensure all chemicals have at least 12 months expiry prior to shipment.
  • Raise pro forma invoices.
  • Ensure internal account managers are informed of any credit blocks or price discrepancies on orders
  • To be responsible for the efficient releasing of all Export consignments across the various modes of dispatch by air and sea

• Respond to customer requests for product availability, expected delivery dates, status updates of orders, license import documentation through to letters of credit.
• Regularly liaise with internal account managers making them aware of any customer issues.
• Liaise with the outsourced freight organization to ensure that deliveries are released in a timely manner.
  

Skills, knowledge & experience:

• Highly motivated individual with outstanding customer focus.
• Good organizational and administrative skills.
• Computer literate, Word, Excel. Knowledge of SAP an advantage.
• Excellent communication skills both verbal and written.
• Ability to work as part of a team, in a busy department.
• Previous experience in Exports & Export knowledge is mandatory.
• The ability to work to deadlines under pressure whist maintaining a flexible approach.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation