Description

<div class="content-intro">Company Overview Immunome is a clinical-stage targeted oncology company committed to developing first-in-class and best-in-class targeted cancer therapies. We are advancing an innovative portfolio of therapeutics, drawing on leadership that previously played key roles in the design, development, and commercialization of cutting-edge therapies, including antibody-drug conjugate therapies. Our pipeline includes varegacestat, a late-clinical stage GSI; IM-1021, a clinical-stage ROR1 ADC; and IM-3050, a FAP-targeted radiotherapy that recently received IND clearance. We are also advancing a broad portfolio of early stage ADCs pursuing undisclosed solid tumor targets.</div>Position Overview The Associate Director/Director, Patient Services Operations will lead and own the operational design, implementation, and governance of Immunome’s first Patient Support Program (PSP) in preparation for the company’s first commercial launch.&nbsp; This leader will translate PSP strategy into operational execution, own vendor selection and performance governance,&nbsp;establish&nbsp;compliance and reporting infrastructure, and drive launch readiness to deliver a compliant, scalable program and a best-in-class patient experience.&nbsp; This role requires a hands-on builder with strong operational discipline, cross-functional leadership skills, vendor management&nbsp;expertise, and data fluency in a fast-moving environment.&nbsp; Responsibilities PSP Operational Leadership&nbsp; <ul> <li>Translate PSP design into detailed operational requirements and implementation plans.&nbsp;</li> <li>Lead RFP development, vendor evaluation, and selection&nbsp;with cross-functional partners.&nbsp;</li> <li>Support contract negotiations including SLAs, deliverables, and performance expectations.&nbsp;</li> <li>Oversee vendor onboarding and implementation of key&nbsp;PSP&nbsp;services,&nbsp;including&nbsp;enrollment/intake, benefits verification, prior authorization and appeals support, financial&nbsp;assistance&nbsp;pathways, specialty pharmacy coordination, case management/escalations, and adherence/persistence support.&nbsp;</li> <li>Develop&nbsp;patient and HCP materials, communication scripts, and educational assets&nbsp;in collaboration with Marketing.&nbsp;</li> <li>Develop and deploy operational training for field teams in partnership with Sales Training, Marketing, and Compliance.&nbsp;</li> </ul> Vendor Management &amp; Governance <ul> <li>Serve as the primary operational owner for hub and related PSP vendors.&nbsp;</li> <li>Establish structured operating cadence (regular ops calls, performance reviews, risk logs).&nbsp;</li> <li>Define and&nbsp;monitor&nbsp;performance dashboards and SLA attainment.&nbsp;</li> <li>Ensure adherence/persistence support services are integrated into vendor workflows and governance (staffing models, documentation standards, QA monitoring, SLAs, and reporting).&nbsp;</li> <li>Oversee&nbsp;issue&nbsp;escalation pathways and remediation planning to ensure delivery excellence.&nbsp;</li> </ul> Compliance, Risk &amp; Quality&nbsp; <ul> <li>Build and&nbsp;maintain&nbsp;the PSP SOP library, quality assurance framework, and audit readiness documentation.&nbsp;</li> <li>Partner&nbsp;with Legal, Compliance, Regulatory, and PV/Safety to ensure adverse event reporting, privacy, and medical/legal review processes are fully integrated.&nbsp;</li> </ul> Data, Analytics &amp; Patient Journey Optimization&nbsp; <ul> <li>Define operational reporting requirements and vendor data architecture.&nbsp;</li> <li>Establish readiness indicators prior to launch and performance KPIs post-launch.&nbsp;</li> <li>Map and optimize the patient journey using patient insights and operational data; define, monitor, and report PSP metrics across access and adherence/persistence&nbsp;(e.g., time-to-start, outreach effectiveness, and documented reasons for therapy delays or discontinuation where available) to identify friction points and drive measurable improvements in patient experience.&nbsp;</li> <li>Prepare executive-level summaries and trend reporting for leadership and cross-functional partners.&nbsp;</li> </ul> Cross-Functional Collaboration&nbsp; <ul> <li>Work closely with Market Access, Medical Affairs, Legal/Compliance, Regulatory, PV/Safety, Marketing, Finance, and Field functions.&nbsp;</li> <li>Partner with Commercial Enablement/Distribution on channel integration requirements, ensuring alignment with channel strategy.&nbsp;</li> <li>Support enterprise readiness activities and ensure alignment with commercial strategy and patient engagement priorities.&nbsp;</li> </ul> Qualifications <ul> <li>Bachelor’s degree&nbsp;required; Advanced degree preferred.&nbsp;</li> <li>A minimum of 5 years of experience in the pharmaceutical or biotech industry.</li> <li>A minimum of&nbsp;3&nbsp; years’ experience in&nbsp;patient services operations.&nbsp;</li> <li>Oncology experience&nbsp;required.&nbsp;</li> </ul> Knowledge and Skills <ul> <li>Demonstrated cross functional teamwork capabilities.&nbsp;</li> <li>Excellent verbal and written communication skills for a wide range of audiences.&nbsp;</li> <li>Strong cross-functional leadership skills and ability to influence without authority.&nbsp;</li> <li>Excellent strategic and analytical thinking abilities.&nbsp;</li> <li>Agile and adaptable with a growth mindset.&nbsp;</li> <li>Demonstrated experience building and implementing a Patient Support Program.&nbsp;</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="title">Washington State Pay Range</div><div class="pay-range">$171,270&mdash;$250,000 USD</div></div></div><div class="content-conclusion">E/E/O Immunome, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. E-Verify Immunome, Inc. is a participant in E-Verify. Please review the following notices: <a href="https://immunome.box.com/s/bopxukipfidxjscs4bjxt75f90bvpppk" target="_blank">E-Verify Participation Poster</a> | <a href="https://immunome.box.com/s/r51g9subw1wqni9xkutbl6up635sjr8e" target="_blank">Right to Work Poster (English)</a> | <a href="https://immunome.box.com/s/r3ekbimwh988my9vzl76tnlbg60zvh9u" target="_blank">Right to Work Poster (Spanish)</a>.</div>